Always use Sainsburys for my travel…
Always use Sainsburys for my travel insurance they are very easy to arrange on line and help with all my exciting ailments

Sainsbury's Bank is a financial services provider based in the UK, offering a range of products designed to meet the needs of individuals and families. The company specializes in various financial solutions, including home and travel insurance, pet insurance, travel money, and savings accounts. Sainsbury's Bank aims to provide accessible financial products to its customers, particularly those who are Nectar loyalty program members, offering them additional benefits and rewards. Targeting consumers who seek comprehensive insurance coverage and competitive rates on travel money, Sainsbury's Bank also emphasizes its commitment to customer service and ease of use. With its affiliation to the well-known Sainsbury's supermarket brand, the bank leverages its extensive customer base to deliver tailored financial solutions, ensuring that clients can find the right products for their specific needs.
Sainsbury's Bank receives a mix of feedback from customers regarding its insurance services. Many reviewers appreciate the reasonable pricing and straightforward application process, highlighting that obtaining coverage is quick and easy.
Consumers often express satisfaction with the peace of mind that comes from having insurance through Sainsbury's, noting the informative communication and user-friendly app. However, a significant number of critical reviews raise concerns about claims handling, with some customers feeling that the bank is unresponsive or unsympathetic when issues arise. Complaints about steep premium increases and difficulties in processing claims are also prevalent, particularly in pet insurance. Overall, while many find value in the services offered, the inconsistency in claims support leaves some customers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.7 | 17 |
| Sep 25 | 4.0 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The price was reasonable and the application process straightforward”
“As suggested, I called your customer service and all I was told is to reduce the premium I need to reduce the cover”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | 4.1 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Sainsbury's Bank is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.2).
60 reviews of Sainsbury's Bank. Filter by what matters to you.
Always use Sainsburys for my travel insurance they are very easy to arrange on line and help with all my exciting ailments
they didnt abide to what the agent told me selling the policy to me and lots thousands of pounds avoid
Great price considering we are both in our 80’s. Fortunately we didn’t have to use them but good to have the knowledge that we had a strong company behind us
Had your insurance before pleased with the service
Quick answers to the questions people ask most.
Yes, Sainsbury's Bank is a legitimate company with a solid reputation. They have received numerous reviews, with an overall high rating indicating real customer satisfaction.
No, Sainsbury's Bank is not a scam. The platform features verified reviews and consistent positive feedback, with many customers highlighting their smooth application processes and good value.
Sainsbury's Bank offers a variety of financial products including insurance options such as travel and pet insurance, as well as banking services.
Sainsbury's Bank is known for providing reasonably priced insurance options, often with discounts for Nectar cardholders. Payment methods typically include credit/debit cards and direct debits.
Customers can reach Sainsbury's Bank customer support through their website or by phone. Many reviews highlight their responsive and caring customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Easy to arrange, covered all my needs at a reasonable price
Having waited for about an hour with one person in front of me to pick up pre ordered travel money I’m still queuing! This level of service is unacceptable.
misinformation. LIES and given the run around. when i got a scam transaction on my credit card in June and disputed , i thought it was ok. but 2 months later, they fake company come back with somehow getting all my personal details to make Sainsbury bank reverse the dispute. to make matter worst Sainsbury bank refuse to give me the details for the fake merchant operating in Hong Kong, even when i stated to Sainsbury bank i have not received any goods showing them proof from a door cam that sate they stated they delivered the goods , Sainsbury bank ignored me and just want me to waste my time going to the financial ombudsman to deal with it. as Sainsburys bank cant do a "double jeopardy" on disputed transactions. they cant even proof that its only their hearsay. it seems Sainsbury bank have a higher security checks on purchases made online to uk stores but international purchases are easily let through and get fooled by them. i have been having too many bad experiences with Sainsbury bank this year with too many lies and excuses given me. i cant wait to get rid of them after i get my money back from the fraudulent transactions made on my account. This has affect mentally and physically, but sainsbury bank just don't care. I hope the government investigate sainsbury on the way they do things as we don't want another post office scandal. As from other reviews, I am not the only one
I had difficulty on line, I phoned the office and the person who answered was kind considerate, and professional. She helped me overcome all my problems. I wish there were more like her. A credit to the company.
Form was straightforward and quick to complete.
How come insurance is cheaper on line than annually, how about offering quotes as per on line. Plus Sainsuburys portal lousy never works
Had a great holiday with peace of mind knowing that I had good insurance cover in the event of any incidents occurring.
Thank you very much
travel money sale for euros is less than is obtainable elsewhere, even with nectar card, what a let down.
Sainsbury's Bank is a financial services provider based in the UK, offering a range of products designed to meet the needs of individuals and families. The company specializes in various financial solutions, including home and travel insurance, pet insurance, travel money, and savings accounts. Sainsbury's Bank aims to provide accessible financial products to its customers, particularly those who are Nectar loyalty program members, offering them additional benefits and rewards. Targeting consumers who seek comprehensive insurance coverage and competitive rates on travel money, Sainsbury's Bank also emphasizes its commitment to customer service and ease of use. With its affiliation to the well-known Sainsbury's supermarket brand, the bank leverages its extensive customer base to deliver tailored financial solutions, ensuring that clients can find the right products for their specific needs.
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