Sahlgrenska University Hospital reviews & trust report
Sahlgrenska University Hospital, located in Sweden, is the largest hospital in the country and one of the major university hospitals in Europe. The hospital provides a wide array of healthcare services, including emergency care, specialized medical treatments, and maternity services, catering to a diverse patient population. With a commitment to advancing medical knowledge and patient care, Sahlgrenska collaborates closely with educational institutions to train future healthcare professionals.
The hospital offers various facilities and resources for patients, including online services for appointment management and access to medical records. Sahlgrenska University Hospital is dedicated to improving healthcare outcomes and enhancing the patient experience through continuous improvement initiatives and international collaborations. As a leading institution, it aims to be recognized as one of the best hospitals globally, focusing on comprehensive healthcare services and innovative medical research.
Sahlgrenska University Hospital has a poor customer experience.
Sahlgrenska University Hospital receives a mixed reception from its users, with a significant number of negative experiences overshadowing the positive. While some reviewers express gratitude for the attentive and professional care received, particularly in surgical departments, many others highlight severe issues such as long wait times for procedures, poor communication, and inadequate staff support during critical moments.
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Complaints about billing errors and unclean facilities further contribute to dissatisfaction. Despite a few positive mentions of the quality of food and specific staff members, the overwhelming sentiment reflects frustration with the hospital's operational inefficiencies and perceived lack of empathy. Overall, the reviews indicate a need for substantial improvements in service and patient care.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.3
39
100%
● Low
2.3 / 5 overall
=
39 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2026.
Last 3 months
1.0▼ 1.0
12-month avg
2.4
All-time
2.3
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 25
1.0
1
Sep 25
3.0
2
Oct 25
—
0
Nov 25
1.0
1
Dec 25
—
0
Jan 26
4.0
3
Feb 26
—
0
Mar 26
5.0
1
Apr 26
1.0
3
May 26
—
0
Jun 26
—
0
Jul 26
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 39 most recent reviews.
Top complaintsof 27 negative reviews
Customer service11%
3 mentions
“Skulle göra en magnetröntgen i samband med en misstänkt stroke”
On “Customer service” · Jul 3, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
Overall rating and review count for this company and similar companies
Var nere på operation 5/4 och fick underbar hjälp av alla jag kom i kontakt med, allt fungerade så bra. Nu är det bara att vänta på svar om cancern spridit sig,och hoppas på svar före 4-5 veckor som dom sa.mvh Kenneth Nilsson Trollhättan
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
About Sahlgrenska University Hospital
Sahlgrenska University Hospital, located in Sweden, is the largest hospital in the country and one of the major university hospitals in Europe. The hospital provides a wide array of healthcare services, including emergency care, specialized medical treatments, and maternity services, catering to a diverse patient population. With a commitment to advancing medical knowledge and patient care, Sahlgrenska collaborates closely with educational institutions to train future healthcare professionals.
The hospital offers various facilities and resources for patients, including online services for appointment management and access to medical records. Sahlgrenska University Hospital is dedicated to improving healthcare outcomes and enhancing the patient experience through continuous improvement initiatives and international collaborations. As a leading institution, it aims to be recognized as one of the best hospitals globally, focusing on comprehensive healthcare services and innovative medical research.