Rooms4u - Student Accommodation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and poor quality.
Awful communication with customers, my partner tried getting a flat in the liverpool area spoke to the woman, the flat was for sale and my partner had sent a message in the morning to get the details for the deposit as it was still available and she had been communicating with the woman literally moments before, to then be ignored all day and informed all flats were sold. Disgraceful pick and choosing and i would not recommend using these ever. Do better.
Worst company ever. Left me and 8 other tennants in an electrically charged flood over night with no access to heat or electricity - and continued to BLAME us for calling the fire department- who then told us we could have all died via electrocution - constant mould throughout the home and no employee ever came to sort the issue. THEY LIE about completing jobs and when they are attending. THEY VIOLATE CONTRACT by entering the property unannounced. DO NOT LIVE WITH THIS COMPANY IF YOU VALUE YOUR LIFE AND OR QUALITY OF LIFE.
Booked in for a viewing and received email confirmation, ended up waiting outside the property for 30 mins, they were a no show. Office is supposed to be open until 5 pm but when I called up at 4pm the phone lines were turned off.
Overall a very good experience with the agency, they were on it and have a good variety of properties regarding locations, budget and style. Nat, at the agency has been really helpful with recommendations. She really understood what I was looking for and helped me with finding a place. Thanks for all!
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www.rooms4u.co.uk104 total • Write a review
Natalie has been a great help when choosing a property in Liverpool, she has great knowledge of the Liverpool properties...
I was really struggling to find accommodation but after contacting Rooms4u Natalie was absolutely amazing! She helped me find a lovely place to stay for Uni and has always been there to answer any questions and made the whole process really easy. I would definitely recommend.
Natalie made our entire move out experience so easy! She answered all our questions so fast and explained everything clearly so we understood exactly what the process was. She’s been fab at taking all our calls, getting back to us and finding out exactly what we need to know, been so hopeful during such a stressful time :)
My experience viewing with room4you was really good, thanks to Nat she was such a nice person with good hospitality. She showed us the houses according to our needs. Thank you Nat.
When we came for the viewing Nat was so relatable and kind and made us feel good about booking this property
I recently had the pleasure of working with Nat from Rooms4u to find a house to rent, and I must say that the entire experience was exceptional. Nat’s professionalism, dedication, and knowledge of the real estate market made the process smooth and stress-free. From the very beginning, Nat took the time to understand my specific requirements and preferences for a rental property. Nat was incredibly responsive to my inquiries and consistently kept me updated on new listings that fit my criteria.
Rooms4u have been awful since the start of my tenancy. When I first moved in I'd been promised that my flat had been "professionally cleaned" but when I got there the oven was dirty along with the stove and the microwave; my fridge freezer was dirty and the drawers of the freezer were frozen shut. The shower was also mouldy and after a few weeks of living there the sink began to get blocked in the bathroom and long blonde hairs starting coming up through the plug hole (I had red hair at the time). I had a parcel stolen from outside my front door and reported it to rooms4u and absolutely nothing was done about it and they also did nothing about a neighbour having their bike stolen later on in the year. I've had staff members come in to my flat on a few occasions to fix maintenance issues or to give viewings without letting me know prior or not giving me 24 hours notice like they are legally supposed to. I also had silverfish several times throughout my lease and one of the solutions to fix the problem was to reseal my shower rather than killing them. During my lease I also had an email that was allegedly sent to all residents of the building (I know it wasn't as I knew a few people who lived in the building at the time) that singled out me and my partner thag occasionally stayed of using drugs in my flat. This came after they had several complaints from a friend of mine about another flat further down in the building. There were also several hazards in the building including a main door that never shut and locked properly so members of the public could just come in at any time if they tried to push the door, the cupboard that contained everyone's gas meters always had a ridiculous amount of rubbish in it including ladders, a hair salon stool, microwaves and exposed wires and light bulbs left on the floor and nothing was done about it until the last week. As well as this the maintenance team would leave rubbish from flats in the hallway including broken fridge freezers, mattresses and TVs. I had a friend unknowingly register to view a flat in my building and rather than showing them the 2 bed flat they had registered to view they were shown my 1 bedroom flat without me knowing until they had told me they had been in my flat as they recognised photos of me and my friends. Luckily I wasn't in at the time but again, this is breaking the law as I was given no notice and they had shown someone round without my knowledge. After mentioning this to who was showing them around they were told they couldn't be shown the correct flat and were offered a house share in another part of the city. All in all they are not a well ran business at all, sometimes I would have to email 2 different people the same thing to hear a response or they would take days to solve maintenance issues or just completely ignore emails. With saying that, Nat is the only person who works there that is helpful. She came out to my flat to assess maintenance issues that had been on going since the start of my tenancy and reported all the issues for me to get them sorted and ensured me that I wouldn't be charged for any of the maintenance and decor issues that had been there since before I'd moved in and she's the only reason this review is 2 starts.
Nat did my viewing and was very polite and took her time to show me around and was very friendly! Would recommended 💯
Great experience viewing properties, Harvey was very knowledgable about the houses and quick to respond to any questions we had (which was a lot)!!! He tried very hard to get us the best deal we could which was much appreciated especially as we were looking so last minute.
