RoadRunner Auto Transport

Great service

Very professional. My car was in good hands.

Great service , professional stuff , delivered on time

Quick delivery and excellent customer service!

The people was very helpful in all areas of the shipping.

Danny was great to work with and easily walked me through the vehicle transport process. Car was delivered quickly and it was a pleasure to meet Danny!

The emails letting us know where the car is love it.

They was very punctual very polite driver did a fine outstanding job transporting my car thank you

Although delay is picking up car, the communication throughout the process was excellent.

Driver great

Driver was easy to deal with and kept me informed.

This is a mixed review. The carrier was great. RoadRunner, not so much. Got a quote online and when they called me the next day after finding a carrier they informed me it would cost $300 more. I didn’t ask questions, I wanted the car shipped so I did it as they were able to accommodate within the week. I paid the $300 extra as well as $99 extra to have preferential placement on the open trailer (I naively chose that in the quote). The preferential placement was not communicated to the carrier and I was the last pickup so I was on the bottom and on the end. The kind driver laughed and said he didn’t know why they have that. There is no benefit other than having your car placed where it fits best - he knows the trailer best. The driver was extremely nice and established trust so I wasn’t concerned to release my car to him. Don’t pay the extra! RoadRunner has not answered their phone when I’ve tried to call them multiple times for customer service trying to get my money back. Roadrunner was clueless about pretty much everything because there was no communication between the carrier and them once the carrier agreed to do my job. RoadRunner didn’t know if or when my car was picked up and their tracking feature was nonexistent. I got an email the afternoon of pickup saying: “Scheduled Pickup - Booking #R989793. This is an automated notification from RoadRunner Auto Transport regarding your scheduled pickup. If your vehicle has not been picked up yet, or if the driver has not contacted the pickup party, you can reach out to your assigned carrier directly for a status update. Assigned Carrier: NBC Logistics Inc Carrier Phone: 307-413-9818 In the event that the carrier does not answer, please be patient as they may be driving, loading, or unloading another unit.” Clueless and made it clear they didn’t want me to call RR. I was shocked when I got the text two days before the delivery date saying the driver was trying to deliver. Two days early and on the weekend. It doesn’t get much better than that! Well, it would have been nice if RR knew the delivery date and RR communicated it to me. They just stuck with the estimate they gave me upfront. Would I use RoadRunner again? I might if I could get my $99 back. I would definitely use the carrier again.

The order was easy to set up. The company communicated with me and was flexible on the pickup date. They arrived on time and everyone was very nice. Thank you!

They were very communicative and understanding, and the driver was also the same. He got here in about 3 days from California to Virginia and I really appreciated that! No damage to my car whatsoever, will be using them again in the future :)

Delivered on time with great communication along the way. Best pricing available. Will use them again!

Jose was great and made this such an easy process. My new car was delivered to my home.

Overall a great experience for a great price!

Roman, the driver was awesome. He arrived early and very efficient. Great Job!

Using Road Runner Auto transport was a great experience. This was our first time and it went very smoothly, they picked up our car and delivered it in a timely manner. We would recommend them and will be using them in the future.

Great job all around Would use again