RoadRunner Auto Transport

4.793 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.793 out of 5 stars
Excellent
5 out of 5 stars
928
4 out of 5 stars
23
3 out of 5 stars
4
2 out of 5 stars
4
1 out of 5 stars
41
1,000 reviews in total

Review summary

RoadRunner Auto Transport is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Andy was the best

Andy was the best, he gave me accurate instruction of where to meet at pick up and delivery. They were both close to wh...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I am so happy with every stage of the…

I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Dependable

Dependable, quick delivery.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Everything went as planned but it was…

Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone t...Read more

0
0
🔥 High engagement

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MH
MH
1 reviews
about 1 year ago
5 out of 5 stars

Thank you Round 3

This was my third time using this service and again I’m very happy with the customer service and the pickup and drop off.

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Roberta
Roberta
1 reviews
about 1 year ago
5 out of 5 stars

I made the reservation in 10 minutes

I made the reservation in 10 minutes The price did not go up from the estimate The car was delivered 3 days early and I didn’t have anyone to meet them so they Demi were the keys and car to a business for me The driver was very kind

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sheryl
sheryl
1 reviews
about 1 year ago
5 out of 5 stars

efficient and professional

efficient and professional

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James
James
1 reviews
about 1 year ago
5 out of 5 stars

Even though the pick up and drop off…

Even though the pick up and drop off was a day late, they arranged a time and place for us to hand the car over, and they took many pictures. Car arrived without issue. Thanks!

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Neal
Neal
1 reviews
about 1 year ago
5 out of 5 stars

Smooth

Smooth, easy process and the best rates around! I will be using them again and will not hesitate in recommending RoadRunner. Picked up promptly and delivered the vehicle ahead of schedule!

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Steven
Steven
1 reviews
about 1 year ago
5 out of 5 stars

Ty for service

Thank you for quick smooth service

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Myron Tkaczuk
Myron Tkaczuk
1 reviews
about 1 year ago
3 out of 5 stars

Read the full contract.

Read the full contract. Guaranteed you'll pay a minimum of $300 more then what they told you for the shipment. You'll pay $100 up front when vehicle is picked up.Which is fine. I get it. Then the balance that's written on the contract is due when vehicle is delivered. But then there gonna call you a day or two before delivery that you owe a brokers fee of a minimum of $300 other wise they won't let the driver release the vehicle. So don't think there giving you a deal.Good luck!

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Weave
Weave
1 reviews
about 1 year ago
5 out of 5 stars

The driver communicated and let us know…

The driver communicated and let us know when he would be arriving . The office staff made it easy to change the pick up dates . The car was delayed ahead of schedule and the driver reimbursed my son for the Uber cost since he wasn’t able to drop off the car in front of the house

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Joel Becker
Joel Becker
1 reviews
about 1 year ago
1 out of 5 stars

Bait and switch quoting, no respect for schedules

Bait and switch quote -- made me think they would be several hundred cheaper than competitors, but ended up being more expensive by the time it was too late to book another one. Also they were confused about vehicle pickup and drop off, and they did not stick with the schedule, forcing me to be late to a very important appointment.

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Frank Boloz
Frank Boloz
1 reviews
about 1 year ago
5 out of 5 stars

We had excellent service

We had excellent service! Communication was excellent from pickup in North Carolina to delivery in Massachusetts. Edward (Oasis) was very professional and I would highly recommend Road Runner Auto Transport.

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Andre
Andre
1 reviews
about 1 year ago
5 out of 5 stars

Good service while being priced pretty…

Good service while being priced pretty well. Will use again if I need to ship vehicles.

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Kevin Chaffee
Kevin Chaffee
1 reviews
about 1 year ago
1 out of 5 stars

I had a booking confirmation R1336581…

I had a booking confirmation R1336581 (contract), which I read and agreed for Roadrunner Transport to haul a vehicle for me. I booked it with my credit card for $1290.00. When it came time for them to actually arrange the pickup, Roadrunner dispatch called me and said it will now be $1800.00 I called back the next day to speak with my rep from Road Runner who would not call or text me back. Dispatch claimed I was threatening because I said that a lawyer should decide if they can breach their contract. Do not use this bait and switch company.

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Susan
Susan
1 reviews
about 1 year ago
5 out of 5 stars

Excellent and timely service.

Excellent and timely service.

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Giovanni
Giovanni
1 reviews
about 1 year ago
5 out of 5 stars

Amazing experience

Amazing experience, very customer service friendly. Car was delivered in perfect condition !

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Bill
Bill
1 reviews
about 1 year ago
5 out of 5 stars

🚀🚀🚀🚀

🚀🚀🚀🚀! I’m super happy with y’all’s service!

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Xiomara
Xiomara
1 reviews
about 1 year ago
5 out of 5 stars

Personas Muy responsables!

Personas responsables, las recomiendo, me carro llego exactamente el día k dijeron y súper temprano!

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Tom
Tom
1 reviews
about 1 year ago
5 out of 5 stars

Good Communication

Easy and straightforward experience. Good communication.

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Hobson
Hobson
1 reviews
about 1 year ago
5 out of 5 stars

The driver called

The driver called, very efficient, Smooth pick-up dlivered Early car was perfect!!

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Alan
Alan
1 reviews
about 1 year ago
5 out of 5 stars

easy to schedule

easy to schedule, prompt on time pickup and delivery.

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Chris
Chris
1 reviews
about 1 year ago
5 out of 5 stars

Great experience

Great experience! Was super fast and efficient shipping and Andre was great to work with!

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