RoadRunner Auto Transport

4.793 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.793 out of 5 stars
Excellent
5 out of 5 stars
928
4 out of 5 stars
23
3 out of 5 stars
4
2 out of 5 stars
4
1 out of 5 stars
41
1,000 reviews in total

Review summary

RoadRunner Auto Transport is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Andy was the best

Andy was the best, he gave me accurate instruction of where to meet at pick up and delivery. They were both close to wh...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I am so happy with every stage of the…

I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Dependable

Dependable, quick delivery.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Everything went as planned but it was…

Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone t...Read more

0
0
🔥 High engagement

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Filter by rating:
David
David
1 reviews
10 months ago
5 out of 5 stars

Roadrunner has always been a good…

Roadrunner has always been a good experience for us. They are efficient and courteous.

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gregg shore
gregg shore
1 reviews
10 months ago
5 out of 5 stars

They answered all my questions and kept…

They answered all my questions and kept me up to date. Highly recommend. Also best prices.

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10 months ago
5 out of 5 stars

Jonthan Garcia has the greatest…

Jonthan Garcia has the greatest customer skills!!!

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Anjali
Anjali
1 reviews
10 months ago
5 out of 5 stars

Reliable and fast!

Great experience all around, had a tight turnaround and they were able to pick-up and deliver my car in 48 hours!

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Patrick
Patrick
1 reviews
10 months ago
5 out of 5 stars

Great communication and the car came…

Great communication and the car came two days early.

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JAYTISCHLER
JAYTISCHLER
1 reviews
10 months ago
5 out of 5 stars

Company is communicating well with my transports

Company is communicating well with my transports, I happen to ship 2 cars within two weeks and my experience with RoadRunner so far has been very good. Drivers have been communicating as well. thanks, Jay

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Virginia
Virginia
1 reviews
10 months ago
5 out of 5 stars

Great service and company

Great service - on time and professional

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Barbara
Barbara
1 reviews
10 months ago
5 out of 5 stars

Quick with a quotation

Quick with a quotation; quick with responding when I called and the actual pick up etc went well. The first time I ever did this and I had a lot of apprehension but it went okay.

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Jackie
Jackie
1 reviews
10 months ago
5 out of 5 stars

Highly Recommend Roadrunner Auto Transport

Absolutely the easiest quickest reliable honest company that I recommend highly - I was not sure as we have never used an auto transport before - we booked our auto transport at the last minute and they were able to accommodate our time frame and even arrived earlier than quoted - car arrived in the same condition it left - Driver was great! Such a quick and easy process - great price too!

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Eva I. Garcia
Eva I. Garcia
1 reviews
10 months ago
5 out of 5 stars

Very reliable

Very reliable, Communication was great. No need to wander what was happening with the car. Good price.

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Kingshuk
Kingshuk
1 reviews
10 months ago
5 out of 5 stars

Fantastic experience

Fantastic experience, seamless and on time pickup and delivery.

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Becky
Becky
1 reviews
10 months ago
5 out of 5 stars

Roadrunner did exactly what they said…

Roadrunner did exactly what they said they would do and everything was communicated properly, and on time! I was very impressed with how fast we received a driver and the way he handled the vehicle pickup and delivery. Thanks for all the help!

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Arlene
Arlene
1 reviews
10 months ago
5 out of 5 stars

Great service and kept me informed

Great service and kept me informed. Would recommend highly

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Karen
Karen
1 reviews
10 months ago
5 out of 5 stars

Very reliable

Very reliable. Communication was great. No need to wander what was happening with the car. Good price.

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John
John
1 reviews
10 months ago
5 out of 5 stars

We were first time shippers

We were first time shippers. The alternative for us was the time and expense to drive the vehicle to the new destination. The first request for a quote was returned almost as soon as I finished typing and hit send. We chose to move forward with shipping as it was more affordable than driving one way and flying back. Everything happened as expected: pick up, travel time and the delivery.

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Kevin
Kevin
1 reviews
10 months ago
5 out of 5 stars

Great prompt service

Great prompt service

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Jason
Jason
1 reviews
10 months ago
5 out of 5 stars

Excellent communication

Excellent communication. Quick responses. Delivery was flawless, thank you.

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Jared
Jared
1 reviews
10 months ago
1 out of 5 stars

Truck broke down, no partial reimbursement offered

Shipped a vehicle across the country. Picked roadrunner because the quoted price was competitive. When they called to schedule the pickup, they wanted an additional $300 due to the current market (first red flag). Vehicle pickup was no problem. On the day of delivery, the truck broke down about an hour and a half away. We had to drive a car there and then drive the car plus the picked up car back. The driver was nice and we understand stuff happens. I was told by the driver to expect some form of reimbursement. Never heard back. I called roadrunner and the lady on the phone said that they would not give any form of reimbursement. No willingness to work, nothing. They do not seem to care about their customers at all once they receive payment. Highly recommend you pick another broker. Response to company - R1507990

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Brian
Brian
1 reviews
10 months ago
5 out of 5 stars

Easy process and great to deal with

Easy process and great to deal with. Truck dropped off right in front of the house.

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Venus F.
Venus F.
1 reviews
10 months ago
1 out of 5 stars

Road Runner Auto Transport Terrible Experience!

I have shipped my vehicles several times before and this has to be the worst experience! The communication is terrible. They were 1 day late picking up my vehicle without any prior notice of being late. I had to rebook my flight as a result. When speaking to customer service, they were not friendly or understanding at all. One of the representatives hung up on my husband. They are now 2 days late from the stated delivery date. After calling the shipping company that they are using to transport my vehicle several times (JR Trans Inc), I am now finding out that my vehicle will be further delayed with no explanation. This will put the delivery 3-4 days beyond the scheduled delivery date. This is the worst experience.

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