Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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All reviews

1,000 total • Write a review

Showing 931 - 940 of 996 reviews
M.

Dare to dream and book your tour.

Gemma politely and professionally answered my questions in a friendly manner. I liked the ease at which I was able to make my booking for a dream holiday to New Zealand. I can highly recommend the company.

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MF

Great servicr

It was very easy to compete the booking by phone. Elaine was very friendly and professional.

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PD

We were looking for a holiday in…

We were looking for a holiday in Turkey, in June or September 2025 which Riviera duly provided for us.

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MD

Used them before

Used Riviera travel before for a trip to Belgium ro aww Tynecot so booked again. Like the idea of a guide on the trip

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AT

Booking a river cruise

Harry was excellent help in booking riviera River trip

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PH

Customer Service

All customer service agents to date have been really helpful and friendly

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PP

Easy to book and fast service

Easy to book and fast service

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Ma

Excellent service

The person I dealt with was extremely helpful and knowledgeable. She used the data held from a previous trip which made the process very smooth.

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D

Very easy to natigate

Very easy to natigate

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RW

Helpful and reassuring

Sharon Inge could not have been more helpful with the process of booking our holiday. She was friendly, professional and knowledgeable and ensured I had all the information required.

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