Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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Showing 941 - 950 of 996 reviews
RB

What a great company

What a great company to trust your holiday planning with! Very friendly and helpful people and how nice to actually discuss ideas with a REAL person!

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DD

Helpful team, prompt, and knowledgeable.

We booked our holiday a few days ago with Riviera Travel. The booking process was smooth and simple. They answered the phone promptly - no ages of queuing! - and gave some helpful advice that helped us make the decision to book. We haven't had the holiday yet but so far so good!

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MH

Easy booking process!

Clear and easy to follow booking process. Had to ring office to arrange an upgrade on flight and guess what - easy peasy, no fuss, no problem, request confirmed in 24hours! Follow-up emails reassuring and waiting to enjoy the holiday.

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ME

helpful pleasant Laurie found me…

helpful pleasant Laurie found me exactly what was needed without me having to trawl through availability on line

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MA

The experience of booking a river…

The experience of booking a river cruise was quite easy. However, after reading the itinerary we realised that part of the cruise included exactly the same places as we had done last year. So, The next day we wished to transfer to another cruise which we had not been on previously. We were charged £40 per person for admin fees to change much to our amazement as last year we had to transfer a river cruise with another company due to family problems last year…..we were not charged a fee.

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MA

Excellent website and service

The website is very well designed and easy to use. I found the booking process so easy to follow. I also followed up on the phone with Riviera Travel and the lady couldn't have been more helpful.

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BB

I got their in the end

I did not find the booking site very easy to get through, but I’m not necessarily the best with technology. Had to go through the payment process about 3times before I got it done. I got their in the end 😊

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BH

A reasonably easy site to navigate and…

A reasonably easy site to navigate and follow through the instructions for booking our holiday.

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FK

To have positive response to your enquiries

Responding to your questions positively and help to any issue arising giving a name to talk to

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H

Great service

We booked with Mark on the phone. He was exceptional. So patient and helpful

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