Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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Showing 921 - 930 of 996 reviews
AP

Saw an advertisement for a holiday Top Class Booking Service!

Saw an advertisement for a holiday in the Daily Mail and made a call to the telephone number displayed. I was met with courtesy and professionalism and the assistance that I received made my booking all the easier and more pleasurable.

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SG

Efficient

Efficient, friendly service.

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CB

Booking was simple and straightforward

Booking with Riviera Travel was simple and straightforward. We had already looked online and chosen our river cruise but had some questions. Everything was handled efficiently by Laurie Mathieson and our booking was made.

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MM

Quick and easy process to book a holiday

Very easy process to book a holiday - the advisor was friendly and helpful. I had started to do it online but after a bit was advised to complete the booking via 'phone which I duly did. The advisor took me through the process very efficiently and I received formal confirmation via e-mail very soon after the call. I was extremely satisfied with my experience.

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GM

The agent Amanda was very helpful and…

The agent Amanda was very helpful and thorough when discussing my new booking but additionally was clearly very knowledgeable about the product. Excellent

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c

Fantastic

Staff are so helpful and can always answer any questions or find someone who can. Prompt replies and updates. Not been on our holiday yet but we are looking forward to it.

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PH

Booking with Riviera Travel

Wide Range of holiday options and clear and concise website with help available if required

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PS

We did look on-line and had a good idea…

We did look on-line and had a good idea of what we wanted to book but had a few questions as we were looking ahead at a river cruise summer 2026. We rang the contact number and the adviser was very helpful and clear, answering all our questions. Booking made and looking forward to it !!

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RV

Booking the tour was made so simple by…

Booking the tour was made so simple by the most helpful lady. She explained everything clearly and precisely and was so kind and polite. It was obvious from the first moment that she knew her stuff and was able to give immediate and clear answers to all my questions. She needed to consult with a different department and promised to ring back that same afternoon. very often, these promises are not kept, but she rang me back a few hours later with answer to a specific question. All-round service of the highest order.

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BS

Excellent response to our queries…

Excellent response to our queries relating to a planned booking for South Africa. At all times courteous, professional and called back when they said they would. Their professionalism definitely helped us to make the decision to book with Riviera. Very impressed in an age of generally poor customer service.

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