Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

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SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

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C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

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LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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Showing 911 - 920 of 996 reviews
JT

Solo Holiday in Italy

I have recently booked a Solo Holiday with Riviera Travel (will my first experience of a Solo Holiday) I spoke to Amanda who was extremely knowledgeable and helpful. I decided to book, as I had already researched the holiday. Going on my booking experience, I would recommend Riviera Travel.

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cM

Great personal assurance

We phoned and spoke to Laurie who gave us complete confidence in our booking. Having traveled many times over many years, this is our usual experience. Brilliant service. Thanks.

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mp

First and last river cruise

I wasn't going to write a review because it's something I just don't bother with, but after talking to colleagues since returning about how poor the trip was, I have been persuaded to air my thoughts. The staff and food were both excellent and this is the reason I have given two stars. However, the organisation of the market visits was absolutely ridiculous. One day spent on the river (very boring) and then one of the days visiting two markets. Bonn market was not even open!!! We were all walking around waiting for the huts to open but only one did before we all had to get back on the ship. On the last day we had to be out of our rooms by 9am but we did not get picked up until 4.30pm so just sat around bored to tears. Apparently, this was day five of our holiday. The evening entertainment was sad. The young man playing guitar was probably very good but we couldn't hear him because he played so quietly. Will never do another river cruise.

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J

Excellent trip organisation dxperience

The trip has not yet taken place - but making arrangements for it was great: we had to make adjustments to our trip and We had excellent help from your admin team in dealing with this. Many thanks - let’s hope the trip is just as good (if previous experiences with Riviera are anything to go by I’m sure it will be)..

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AS

River cruise

My experience online booking a river cruise with Riviera was very easy to do Was good to get the drinks package Looking forward to the trip.

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SP

Everything worked!

Laurie made booking really straightforward and it didn’t take too long. He was extremely pleasant to speak to.

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MM

Booking process…

First spoke to one person to enquire about room types and availability then spoke to a colleague the next day to book. Both were well informed and helpful.

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EK

Helpful and friendly

Helpful, efficient and friendly service.

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MC

Very easy to book

Very easy to book. Answered all my questions

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JM

Totally hassle free

Totally hassle free, courteous and clear. Great phone service, all good so far!

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