The engineer was professional and…
The engineer was professional and repaired the machine quickly no mess thankyou.
Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
The engineer was professional and repaired the machine quickly no mess thankyou.
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
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The engineer was very polite and spot on time and did a fantastic job
Date of experience: June 16, 2025
US
The engineer turned up today and carried out the repair professionally. I have however deducted a point for the team that arranged the appointment. This service was not as professional, whilst I understand mistakes happen I was not impressed that the job was cancelled at the last minute because the job had been booked to the wrong engineer. My morning was completed wasted and after I rescheduled a long awaited appointment to be available.
Date of experience: June 16, 2025
Excellent service, technician highly knowledgeable, repair completed to our satisfaction
Date of experience: June 16, 2025
Knowledgeable and quick service
Date of experience: June 16, 2025