Review summary

Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

See what reviewers are saying

The engineer was professional and…

The engineer was professional and repaired the machine quickly no mess thankyou.

K
Technician was very professional and helpful

The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.

Excellent work

Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks

Very competent and very professional

Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.

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All reviews

1,000 total • Write a review

Showing 941 - 950 of 996 reviews
ML
5 out of 5 stars

The engineer was very polite and spot…

The engineer was very polite and spot on time and did a fantastic job

Date of experience: June 16, 2025

A

AB

US

5 out of 5 stars

Great service

Great engineer - very professional, personable and knowledgeable

Date of experience: June 16, 2025

c
5 out of 5 stars

Washing machine

Repair undertaken quickly and efficiently. Great service

Date of experience: June 16, 2025

ND
5 out of 5 stars

Great communication

Great communication, text and email. All worked very well. Repair technician was helpful and tidy. Great Job! (Fridge fixed as well!)

Date of experience: June 16, 2025

Mr
5 out of 5 stars

Great guy told me how it was

Great guy told me how it was, turned up on time and smart… great company thank you

Date of experience: June 16, 2025

j

jan

US

4 out of 5 stars

The engineer turned up today and…

The engineer turned up today and carried out the repair professionally. I have however deducted a point for the team that arranged the appointment. This service was not as professional, whilst I understand mistakes happen I was not impressed that the job was cancelled at the last minute because the job had been booked to the wrong engineer. My morning was completed wasted and after I rescheduled a long awaited appointment to be available.

Date of experience: June 16, 2025

A
5 out of 5 stars

Finally it was done by him and he was…

Finally it was done by him and he was very good in his job

Date of experience: June 16, 2025

MR
5 out of 5 stars

Excellent service

Excellent service, technician highly knowledgeable, repair completed to our satisfaction

Date of experience: June 16, 2025

I

Ian

US

5 out of 5 stars

Good service from Respond

Good communication before call. Courteous and knowledgeable engineer. Work done efficiently.

Date of experience: June 16, 2025

MA
5 out of 5 stars

Knowledgeable and quick service

Knowledgeable and quick service

Date of experience: June 16, 2025

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