amazing service
amazing service. I have had the pleasure of working with Liam for the last 2 months in my place of work, hes been super supportive, made our lives alot easier and really knows his stuff. Thank you Liam for your continued support!
Rentokil Property Care
Reviews 997•
4.7
Vehicles & Transportation4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
⭐
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rentokil Property Care is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Staff who attended site were on it and…
Staff who attended site were on it and got the job done effeciently
The employee assigned to my job
The employee assigned to my job, Ben, was very informative friendly and well mannered man. He was happy to explain everything he was doing, how long it would take and how to help prevent the same issue from happening again in the future.
Unhelpful Customer Service
I called to schedule flea removal on a property. They said I must pay £120 for a survey, after which I could find out the prescribed treatment. No problem. I asked for a ballpark figure for treatment (I.e are we talking a c£200/£500/£1,000+) as I’ve never had this before. The agent on the phone refused to provide any guidance with very computer says no replies. I called for help & was made to feel as though they were waiting to rip me off after I’d been charged £120 for the privilege. I appreciate they need to do the job properly, and did not want corners cut, but to not even be able to discuss price and next steps until I’ve paid is totally unhelpful. Needless to say I sourced a local provider who could inspect, prescribe the treatment, and treat within one visit. I wouldn’t recommend this company because they behaved in a way that made me feel like a cashpoint.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rentokil.co.uk
All reviews
997 total • Write a review
Showing 11 - 20 of 993 reviews
MU
Sam Sharman is polite
Sam Sharman is polite, helpful and informative. He has been punctual and has informed us in advance if he is unable to arrive at the pre arranged time. It has been a pleasure to have him sorting out out moth problem.
Date of experience: July 16, 2025
NS
Genuine professional
Raez is very professional. On the few occasions I have met him, he has always been polite, knows his role and is very informative with regards to next steps. Knowledge is key and Raez has all the tools at hand to resolve any issue quickly and effectively.
Date of experience: July 16, 2025
BS
Pleasant and helpful staff.
Pleasant and helpful staff.
Date of experience: July 16, 2025
RL
GOOD TO KNOW BOTH RICHARD AND KIRSTY!!!
The experience was a useful and an insightful one because me and my Brother were kept informed at every stage of the experience as to the progress undertaken. I wanted to get assurances as to the completeness of the work carried out; both Richard and Kirsty kept us informed as to what work exactly they had done to remove the mice(one rat!) in addition to a large wasps nest(dead, with one queen wasp included!) Now, we are both satisfied that the likelihood of any unwanted rodents re-homing and/or re-forming will not recur! Pest Control team Richard and Kirsty were available to speak to over-the-phone and were on hand to answer any questions and/or concerns. Both were friendly, approachable, knowledgeable and were the kind of officers I would recommend. Price of servicing a bit expensive. Good luck to both Richard and Kirsty in the future! and above all THANK YOU!!! Kindly Regards, Roy & Paul.
Date of experience: July 15, 2025
T
Cant fault the service given by Michael…
Cant fault the service given by Michael every time he has been in to service our building. Professional, helpful, friendly and above all super informative on everything he does. After an issue which resulted in several call outs he went above and beyond on putting together a powerpoint presentation for me which i could pass over to my housekeeping department that was far more informative than the information we had onsite, which was above and beyond the service expected. An asset to your team
Date of experience: July 15, 2025
Sf
Poor Service
We are currently experiencing problems with rats within our house both in the lofts and cavities. James Walker had been Rentokil's Technician for 3 of the 5 agreed visit. He was friendly, competent, efficient and kept me informed if he was going to be a few minutes late. James had a holiday booked for the 4th visit and informed me that another technician would be in contact with me regarding the next visit the next day (Friday or possibly Monday). During that time activity had taken place within the house. By Tuesday No contact had been made and flies began to appear in the kitchen with the doors shut and the windows closed, a sign that something had died. All this happened during a heatwave and whilst I am caring for my 94 yr old mother who has to use a commode! As No contact had been made, I contacted RTKL on Thursday. I was told someone would be out the same day, No one came or made any contact. On Friday I spoke to our development manager who contacted RTKL and was told they would contact me and so would the technician who would be visiting that day. Once again No contact or visit was made which makes you feel as a user of RTKL frustrated and disappointed in the lack service and communication. 10 days after his last visit and back from leave James had contacted me on Sunday regarding his next visit on Monday, which came as a great relief.
Date of experience: July 15, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.