They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 1 - 10 of 188 reviews
SH
Sammy H
US
Complain to the WICS for these cowboys
Had a tiny office with a bill of £4.80 that we have tried to pay a number of times. Asked for a copy of the bill, only the first one, but no help from them. Now received a debt recovery charge of £40 for the £4.80 we are trying to pay. Complaint now going to the WICS. Anyone else with similar issues, I suggest you approach the regulator with any issues.
Date of experience: November 29, 2024
RB
Avoid Avoid Avoid!
Can’t stress how much you have to avoid this company as they just hound you with emails and if you’re late they charge you £40 overdue payment. Can’t even read their records correctly and even hassle you for payment before due date. Please avoid! I’ll be switching asap.
Date of experience: August 27, 2024
R
Richie
US
Harassed over and over again lawyers…
Harassed over and over again lawyers letters etc company send u bills every 2 weeks rather than every month this is so if u are disputing any charges with them they can try hit you with double the amount of debt recovery charges absolute joke of a company can’t tell u whether u do or don’t have drainage at a property but charge u anyway stay clear people try another provider
Date of experience: August 6, 2024
JT
Best water Co. Scotland
Best water Co. In Scotland. Excellent customer service (callum always takes care of me). Would highly recommend.
Date of experience: July 26, 2024
C
Colin
US
Outstanding customer service
I recently had to sign up with a water utility company as my property was identified as a gap site. I did this from the States with help from Callum McCarthy at Pure Utilities who answered my multiple questions quickly and professionally. He was a pleasure to work with and the whole experience did not feel like a typical interaction with a utility company. If only OVO would take a page out of your playbook . . .
Date of experience: June 12, 2024
G
Gwen
US
Is it right for a company to be doing their job so poorly?Is it right for a company to be doing…
Is it right for a company to be doing their job so poorly? My experience of Pure Utilities is a company I would suggest you want to AVOID at all costs? Having made a complaint about zero customer service, employees who arrange a call back, but don’t, not once but several times. They are company who use threats instead of trying to listen or make some sort of effort to sort their issues out. You will receive constant harassment from them. They will lie to you and tell you cannot contact Scottish Water for assistance with their poor customer service, when you can. We will inform them that you are no longer responsible for the water charges, they will continue to invoice you and threaten you. While you are trying to sort out Prue Utilities, likely you will not be under contract therefore they will prevent you from changing company then charge you inflated invoices. Once you have spent a load of your time trying to sort Pure Utilities out and make a complaint, they will partially uphold your complaint but not compensate you for all your time and effort. You will then have to spend even more of your time taking your complaint to the SPSO. If you wish to avoid all this upset, AVOID PRUE UTILITES. Onto the Scottish Public Services Ombudsman now!
Date of experience: May 29, 2024
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