Review summary

Pure Electric UK has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

SY

Sharon Y

1 out of 5 stars
Disappointing quality and customer service

At first glance, Pure Electric seemed like a great product—shiny and well-built when it arrived. However, the quality simply does not last. I’ve had mine for less than 16 months, used it fewer than 10 times (I don’t use it for commuting), and it has already stopped working and won’t charge. Reaching their customer service is even worse. After waiting nearly two months for responses, all they did was asking for more money rather than offering any real solution or proper support. For a premium price, you expect reliability and decent after-sales service—unfortunately, I got neither. Disappointed and would not recommend.

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NK

Nikki Kinsella

5 out of 5 stars
Excellent company

Ordered my husband and my self a pro 4 max electric scooter. Orders it on the Friday. Excellent communication all the way through it being sent out to us. Delivery exceptional. Arrived next day. Well done Pure Electric. Very impressed. Scooters are wicked, def recommend!!! 5 star all the way.

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H

Helen

5 out of 5 stars
Outstanding customer service

I contacted Pure about a scooter which needed fixing with no details about the purchase during a very difficult time following a bereavement. Customer services could not have been more efficient or kinder. The scooter has been successfully collected, repaired and returned. The team were extremely nice and easy to deal with.

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BW

Beata Wiernusz

1 out of 5 stars
the scooter is used and not in working…

the scooter is used and not in working order

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All reviews

1,000 total • Write a review

Showing 741 - 750 of 996 reviews
MA

Can’t fault the service I received with…

Can’t fault the service I received with my orders fast delivery quick and easy to find the parts you need

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M

I was never a fan of electric scooters…

I was never a fan of electric scooters until I purchased one my self and it’s changed my outlook on them. I use it to and from work as living in a city it’s a nightmare to park in my area. I hope pure electric scooters bring out a new version with front suspension for a bit of relief in the arms

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PT

Fantastic!

I've owned my Pure Air 2nd gen for a little more than a year and i love it. Its well made, handles well, has all the safety features you want and looks stylish too. I have however recently had some issues that required it to go back to Pure for some work and I can now say their customer service is fantastic too.

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SS

Perfect

Very good very easy to ride and seems well built

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ap

Happy but hard work to get sorted Email correspondence took far too long

Email correspondence took far too long, only 1 reply per day. The scooter was fixed fine and delivered back to me. Took three weeks and a lot of emails and parts were delivered to me rather than pure electric,which held up repair time.

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KM

Everything quick and easy straight…

Everything quick and easy straight forward great service

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SN

Delivered within advised timeframe

Delivered within advised timeframe, well packaged. Connection fits perfectly, after trying supposed compatable chargers from other companies and had to send them back, I wish I would have tried tha actual Pure Electric brand at the onset.

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TH

Never recieved the scooters

Never recieved the scooters! Still an ongoing dispute

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