Prospect Estate Agency is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Beth and Bekah were brilliant at helping us to sell our home and purchase our next property. Our chain was quite hard to keep together at times and I think would have fallen through with another agent. They were easy to communicate with, positive and proactive. If we move again I would not consider using anyone else. Thank you!
Great work from Beth and team. Moved into flat in just over 6 weeks from start to finish!
Beth and Michael supported with both the sale and purchase and were excellent at both ends. Our property sold within a week and when buyers pulled out twice they secured new buyers very quickly and smoothly. At the other end Michael managed the chain superbly under many challenges often as a result of the poor performance of our solicitors, Melia Mumford. His communication was great at all times and he managed and controlled the chain very well. I would recommend without reservation.
Great experience with Prospect on our recent house sale. Would definitely recommend. Beth and Michael pulled out al the stops to get us over the finishing line.
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A massive thank you to Michael, Matt and Beth. Excellent communication through the entire sales process - each one of them went above and beyond to help us through the journey; from viewings, to checking on how things were progressing and the great advice each step of the way. Truly felt you were all in our corner working to accomplish this. Customer service is excellent with Prospect and I would highly recommend this company when selling or buying. A massive thank you, Michael, Matt and Beth on all of your hard work to get us to this point. It wouldn't have happened if it weren't for your due diligence and caring about our relocation - so glad we chose you for our sale!
Just wanted to express my gratitude to Beckie for checking in with me after we moved in. The landlord swiftly fixed the kitchen floor and the water tap, as well as the garden fence. and we realised that her diligent follow-up was the reason behind this. :) thank you Beckie :)
Natasha was super efficient kind and caring. X an asset to the company for sure. Highly recommended.
Right from the start, Stefano was very helpful and encouraged me to ask him if I had any questions at all. As this was my first time renting this was greatly appreciated and no question I had went unanswered. He showed a great deal of interest in my customer experience and made me feel at ease throughout.
Appalling service from the Reading office. Please see a brief of my experience: my appointment to view a property has been cancelled 3 times between 30 and 10 minutes before the viewing was scheduled, as the agency did not have the keys and did not have agreed the viewing with the tenant but yet confirmed viewing time with me ( and not only). They have then booked us and another viewer at the same time on a Saturday ( 5pm). Another time, I have scheduled a viewing for a different property over the phone at 4:15 and received a confirmation sms for 4:15, followed by a second one confirming the appointment for 4:30, and the agent showed up at 4:45 without anyone from the office advising me of this change, leaving me wait for 30 minutes. What is most shocking is that I have put an offer on a property and was during the negotiation stage. The lease was increasing every time I asked about it ( 3 times in 10 days), from 15'000 to20'000 to 25'000. I have requested official document on the lease since a different figure was mentioned each time. The estate agent (also the manager)disappeared so much so I went to the branch to ask if this was going ahead. In the office the lack of professionality was shocking, with music so loud I couldn't focus. The music was to celebrate 'Friday'. While the estate agent reassured me that they were gathering the documents needed and would have sent me an email the day after, including a first-time buyer guide, I have never heard nor read from them since. This was about 4 weeks ago, and while I insisted many times to have a written trace of our conversation, they completely avoided sending me any email over what discussed and agreed. This agency has put me off any property on their portfolio and would highly discourage anyone who are keen on a property with Prospect Reading.
