Great staff,
Great staff, Excellent location, Clean comfortable room.
4.6
Excellent
1,000 reviews
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Review summary
Premier Inn at home is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy to use website
Easy to use website, could track parcel and change delivery If required
Quiet
Quiet, clean and brilliant firm pillows!
Pillow's exactly what I wanted
Easy website Fantastic products Brilliant service
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.premierinnathome.com
All reviews
1,000 total β’ Write a review
Showing 981 - 990 of 996 reviews
AC
Fantastic pillows!
Fantastic pillows! So comfy and reasonable cost, especially as they come with protective pillow cases. Very impressed.
Date of experience: February 8, 2025
MC
I recently purchased a pair of firmβ¦
I recently purchased a pair of firm pillows from Premier Inn, one each for my husband and myself. I have had the best night's sleep I have had for months every night since using my new pillow. My husband is happy with his pillow too. The service we received from Premier Inn was also very good and I received the pillows very quickly. Thank you Premier Inn. C. A. Hawkins.
Date of experience: February 7, 2025
MH
Premier Inn Pillows
Having stayed in a Premier and found the firm pillows suited us better than the soft, I confidently ordered the firm pillows. However, they felt like a bolster, with no give atall. Tried them for 2 nights, but, after necks and shoulder aches........they were just too hard. We are so disappointed, as now will have to think again. What a problem it has become!!
Date of experience: February 7, 2025
RM
Return declined on opened unused item in original packaging
Ordered soft pillows, they were rather medium-hard, wanted to return and told because the item was open despite not being used and in original packaging not allowed to return. Any other high street shop doesn't have an issue for returns on this product type.
Date of experience: February 7, 2025
C
The communication was good
The communication was good. A human actually answered the 'phone and was polite, helpful and friendly. They resolved a computer/order problem. I ordered and paid for the mattress, then I got an email saying that I had forgotten something and it is left in my basket. When I had paid for it and had an order number. All resolved by the customer service team. I then needed to change the date of the delivery, resolved with no issue. I was first on the delivery list, they did communicate by message and 'phoned when they were 30-50 minutes away. They arrived, put on to the bed frame, took the packaging off and took it away. They didn't communicate to each other in English which was a little off putting. They asked for a number, which apparently came within a link on the delivery arrangement message. This link was a way of signing for delivery. I thought I was signing for it with a pen. Haven't used the bed yet, it is breathing and has a slight smell which will go.
Date of experience: February 7, 2025
SN
Arrived quickly but postage charge farβ¦
Arrived quickly but postage charge far to expensive.
Date of experience: February 6, 2025
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