Review summary

Premier Inn at home is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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Easy to use website

Easy to use website, could track parcel and change delivery If required

Pillow's exactly what I wanted

Easy website Fantastic products Brilliant service

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Information provided by various external sources

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All reviews

1,000 total β€’ Write a review

Showing 251 - 260 of 996 reviews
CS
5 out of 5 stars

Very pleased great service

Very pleased great service

Date of experience: May 25, 2025

CH
3 out of 5 stars

Lovely pillows. Lousy postage

I had bought the mattress last year and have always found the pillows very comfortable. Ordering the product and customer contact no issues. Evri service was used for posting is the BIG issue. They received the pillows and I was then sent an email to say my parcel was at their depot on the 16th awaiting delivery. It wasn’t until late on the 24th that they arrived at my chosen pick up point. Please Premier Inn at home, change courier!

Date of experience: May 25, 2025

NA
1 out of 5 stars

the package has not even arrived

the package has not even arrived - it was dumped on a street no where near my address by evri - so currently totally unsatisfied and don’t have a produce though you have my money - i would suggest you switch to an alternative delivery company and sort out the package to arrive to me

Date of experience: May 24, 2025

H
5 out of 5 stars

Great pillows and fast delivery.

Great pillows and fast delivery.

Date of experience: May 23, 2025

N
1 out of 5 stars

Ignored

Ordered pillows, nothing like the ones I had in the hotel, tried to arrange a return and have been utterly ignored.

Date of experience: May 23, 2025

MY
5 out of 5 stars

Brilliant pillows

Brilliant pillows, exceptional price

Date of experience: May 22, 2025

RS
5 out of 5 stars

It was time for a pillow update

It was time for a pillow update after discussing were to get new ones we came up with get the from here because never had a bad night's sleep at a Premier Inn. Getting a pack of soft and pack of firm seems to give the best of both worlds for comfort for me soft on top and for the better half the firm one

Date of experience: May 22, 2025

Tk
5 out of 5 stars

Fantastic service I ordered these…

Fantastic service I ordered these pillows on standard service on the Thursday and they've received with me the next day. The process for ordering wasvvery easy. The pillow and pillow slips are very good quality. Pillow are very comfortable to sleep on. 5star service will be recommending to friends and family.

Date of experience: May 22, 2025

J
5 out of 5 stars

The person I spoke to was very helpful…

The person I spoke to was very helpful and patient with me

Date of experience: May 22, 2025

W
5 out of 5 stars

Love the premier inn duvet

Love the premier inn duvet, such good quality.

Date of experience: May 22, 2025

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