Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

JD

Jill Davidson

5 out of 5 stars
Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

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R

Reena

1 out of 5 stars
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

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ER

Ellis R

5 out of 5 stars
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

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S

Shirley

5 out of 5 stars
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 591 - 600 of 995 reviews
GO

Never can use my pets at home app so never get the money off offers

Not happy with app

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ED

Prompt response

Jane S sorted my problem promptly. My only issue is the chat crashed so I had to rely on my email transcript to confirm what had happened.

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EL

All staff are attentive and always…

All staff are attentive and always willing to help. Sofie's monthly subscription is always on time

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L

Everyone is so friendly and helpful,

Everyone is so friendly and helpful,

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KG

Just the job

I can order my dogs fibre brain at a very good price and go to the shop and pick it up at my leisure

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AH

Dogtastic

Large product range, friendly team good discounts

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MW

I went to the vets the staff were lovely

I went to the vets the staff were lovely

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PR

a very wide range of stock

a very wide range of stock, always in stock when the supermarkets are out of stock of our pet's diet

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