Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

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R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

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ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

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S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 571 - 580 of 995 reviews
lm

Staff are always so friendly and helpful

Staff are always so friendly and helpful

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ML

My experience was the usual excellent

My experience was the usual excellent. Thank you.

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AF

Mainly use vets and groomers The…

Mainly use vets and groomers The groomer excellent and the vets brilliant but very expensive.

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GM

Good prices and service

Good prices and staff always extremely helpful at Boston and Spalding stores

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SW

Lian D

Lian D. Was really helpful sorting out a wrong delivery that was sent to me . It was about a 10 minutes wait in line for live chat. Not Lian D's fault . Would prefer to actually talk to someone instead of chat texts though

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MM

The selection of available products is…

The selection of available products is very impressive and the prices are competitve.

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MM

It is easy to do

Would of like it here sooner but I cant do next day so coming Saturday

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CB

Very disappointed

I visited Pets at Home, had a voucher for a free dog toy if I spent £10. I went with a long list, my dog and Grandson as he wanted to chose the toy for my dog. We came away very disappointed as the shop had sold out of the free toys and no delivery expected. What is the point of a free gift if not enough are stocked? I still spent money in there.

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PH

Good selection of products

Good selection of products. Staff are friendly.

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JA

I have stopped using my club cardg when…

I have stopped using my club cardg when I shop because it is useless. It seems to use the information to avoid offering discounts on anything I am likely to buy.

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