Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
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4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
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I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
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Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
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Company details
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 381 - 390 of 995 reviews
MA
Prices were good and service was great…
Prices were good and service was great in store
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LY
Waste of time
I’ve paid for a subscription order, it wasn’t dispatched when the subscription was set for so had to contact to get another order then that order was recalled to the warehouse so had to contact them a second time for the order… absolute waste of time
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J
The place to go.
Whatever you need or want for your pet, Pets at Home is the place to go. Their Pets club gives you brilliant discounts and offers.
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LW
Pets at home good shop
Pets at home is good shop. Easy to get round and find what looking for .that's cat litter. Staff are nice friendly.
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JH
Staff were very helpful and friendly
Staff were very helpful and friendly, nothing was too much trouble.
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AB
Made an order in-store for home…
Made an order in-store for home delivery as it was quite substantial (weight wise). 5 items in total, for delivery on 09/07/25. received a delivery today with one item only by "Evri". contacted the store and was told I would have to contact customer services on line (and wait up to 72 hours for a response) as the delivery was nothing to do with them. I had already taken time off for this delivery so went back to the store and spoke to the duty manager, who in turn phoned someone and was told that "Evri" had the complete order. contacted Evri customer services and was told they had no other packages for my address and the delivery was complete. So where do I go from here, I have no confirmation of the balance of my order and/or delivery details. I have had a previous experience on a store collection but I had put it down as a one off. This time I ordered again due to a mailshot giving a good discount. Learned my lesson now.
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MW
Pets at home store.
Always a pleasant experience at this store as I order my dog food with these guys, always mega helpful, thank you.
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PK
Alway great choice of products
Always great choice of products and great delivery service.
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