Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
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4.6
Excellent
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
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I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
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Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
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Company details
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 351 - 360 of 995 reviews
L
Delayed Order
Spoke to Melissa R about my order which has been delayed for the past 3 days with Evri. Evri were useless and told me they would escalate my complaint (all virtually, no person involved). At least I was able to speak to a real person who was really helpful and told me my package had been damaged in transit. She was very helpful and answered promptly
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C
Great “live chat” customer service…
Great “live chat” customer service received form Marissa W. Assisted with and resolved my query efficiently and satisfactorily . Very impressed with this given I botany had low expectations of these so -called live chat services. Well done PAH & Marissa
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UH
Marissa W was incredibly helpful today…
Marissa W was incredibly helpful today via the Live Chat. She was able to solve my issue straight away (which was a problem with Evri) and sent out a replacement for next day delivery. Thank you!
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M
Absolutely amazing customer service from Hayley J!
I had Hayley J helping me through the live chat, she helped me so much and was so kind! She went above and beyond, she wished my son a happy birthday also! 😊 Absolutely amazing job and the best customer service I have ever had without a doubt! Thank you so much again Hayley it truly is appreciated!!😊💕
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