Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 311 - 320 of 995 reviews
MA
Bring back DPD
Brilliant service other than they have started using evri as there delivery service they lost 2 x 12kg bags of dog food
Date of experience: July 10, 2025
SW
Great Service and love the support your Leeds Crown Point Team provide our branch
We have never had any issues wth the service at Pets at Home and we actually have a lot of dealings with the management at the Leeds Crown Point Store where we purchase all of our Foster Hound Food for delivery to various addresses in the midlands area. The team are always willing to help and provide me with a great point of contact which I think is great.
Date of experience: July 10, 2025
D
Do
US
Exceptional Customer Service
I visited the Bidston, Wirral Pets 4 Homes recently to purchase some items for my soon to be puppy. I was helped by Pete who gave me some great advice and didn't try to hurry me up (even though I think he was just about to go on a break). Thank you Pete, you made my introduction to being a first time puppy owner less daunting than I was expecting.
Date of experience: July 10, 2025
NG
The groom room
I use the groom room and always book with the same girl as she not only grooms him beautifully but has a lovely way with him. All the girls are always cheery and have a calm disposition.
Date of experience: July 10, 2025
PL
Customer service
Alice served me,I was buying flea and tic treatment for my two dogs. She gave me help to find the correct treatment for their weight and needs and then showed me how to get best value for money. Friendly and knows her stock.
Date of experience: July 10, 2025
L
Lyn
US
Excellent company to buy from
Excellent company to buy from, easy to order. Speedy delivery, communication great. Whilst the Pets at Home stores are very good, shopping on line means they carry a much more comprehensive range of everything you need for your pet big and small.
Date of experience: July 10, 2025
VL
Great offers and excellent service
Great offers and excellent service. Staff at my local Pets at Home store are super helpful and friendly, you feel welcome the minute you step through the door.
Date of experience: July 10, 2025
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