Grateful for the Excellence!
Thank you so much for everything Daman Singh and Team! You made the process easy, convenient, fast, and reliable! We are super happy!
4.2
Great
1,000 reviews
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Review summary
PCS LEGAL receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
"From Frustration to Satisfaction – Thanks to Maria & Mia"
I initially had a frustrating experience with PCS Legal. Communication was very slow, and I had to chase them weekly for updates. Despite promises of call-backs, none ever came, and their online portal was never updated, which added to the stress. I eventually raised a complaint with their client services team, but the response was disappointing—they claimed I had been contact within 72 hours, which was only true because I kept calling them myself. However, things took a turn for the better thanks to Maria Enright and Mia Raj. They were absolutely brilliant and helped push my sale through, even while dealing with a difficult solicitor on the buyer’s side. They were responsive, proactive, and kept me informed every week via email. Their professionalism and dedication made a huge difference. Because of their efforts, I’ve increased my rating from a 1 to a solid 4 stars. If PCS Legal can improve their overall communication and consistency, they have the potential to be truly excellent. I would highly recommend Maria and Mia for anyone going through a property transaction.
Lovely conveyancing experience. Donna is a star!
First of all I would like to thank Donna for always being so helpful and thorough. She fought our corner and fast tracked everything so we can finish the process in time. It has been a lengthy conveyancing process but in the end it was all worth it. Solicitors have been professional and always easy to reach by phone. My only recommendation would be to have less people dealing with one case so e-mails don’t get missed ( 2 max 3 people). Would highly recommend.
Eleanor and Alana were both great
Eleanor and Alana were both great! Amazing communication and very greatful for all the hard work over the last 9 months(length of time was sellers solicitors not PCS) thank you both so much!!!
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www.pcslegal.co.ukAll reviews
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Showing 61 - 70 of 996 reviews
JR
Very efficient and communicative
Very efficient and communicative, would confidently recommend Amy and the team to anybody for their conveyancing!
Date of experience: June 20, 2025
MP
Would definitely recommend!
A very friendly and efficient team offering clear explanations of every step of the process. My partner and I have used their services a few times and would definitely recommend!
Date of experience: June 20, 2025
df
Efficient and most important got our…
Efficient and most important got our mortgage through in tight timescales - thank you Jeanette! I thought competitively priced for the service Prompt responses to queries and easy to deal with. My only caveat would be that a quote for an amendment to the title was needed that was quite expensive - with some extra work we were able to complete ourselves directly at minimal cost. That said, very happy with service
Date of experience: June 20, 2025
MK
I trusted PCS Legal with the purchase…
I trusted PCS Legal with the purchase of a buy-to-let property through a modern auction – a time-sensitive process. From day one, their service was disorganised, careless, and negligent. For over six months, they ignored my emails, lost submitted documents, and passed my case between multiple staff members who had no idea what was going on. I sent critical documents several times – and still, nothing was done. In March, just before the mortgage expiry, they acted like everything was fine, only to ask again for the same documents I had sent months earlier. Because of their failure to act, my mortgage expired, the transaction collapsed, and I lost over £17,000, including non-refundable auction fees, rent, and contractor delays. I also submitted a legal data request (DSAR), and they didn’t respond within the lawful timeframe. I have now escalated the matter to the Legal Ombudsman, ICO, and will pursue legal action in court. This firm should not be trusted with anything as important as your property or finances. They are evasive, unaccountable, and treat clients with total disregard. Avoid PCS Legal at all costs. They have caused me stress, loss, and serious disruption to my family and business.
Date of experience: June 19, 2025
LL
Super efficient
Huge thanks to the amazing Opal team for helping me complete our purchase of our property. Super efficient service - we are thrilled
Date of experience: June 19, 2025
c
customer
US
A tale a two halves
My experience with PCS Legal is a tale of two halves. PCS Legal are a firm which take on lots of clients. They were the cheapest option for me, but the system they have in place means that they go through cases in strict order, and won't look at your case until it is the top of the pile, which meant in my case we has completed searches for the property but were delayed from moving forward because my file wasn't getting looked at, which was frustrating. Eventually, we managed to get them to look at it, and since then they have been brilliant, very responsive and helpful. Communication is largely over email and it is difficult to get in contact with a specific person, but overall they did a good job at completing the property purchase as required.
Date of experience: June 19, 2025
GP
Exceptional Service from Aidan - Couldn't Recommend More Highly
I honestly cannot recommend Aidan Mclaren highly enough. When a major issue came to light with my title deed due to incorrect plans provided by the builder. I found myself in an incredibly stressful and uncertain situation. Aidan stepped in midway through the process and, from the very first moment, took full ownership with calm confidence and genuine care. At a time when I felt completely overwhelmed and was receiving little to no support from the builder's solicitor, Aidan became the steady hand I desperately needed. His persistence was extraordinary. Despite facing repeated setbacks and poor communication from the other side, he never once backed down. Instead, he pursued every angle with tenacity, professionalism, and a level of empathy that truly set him apart. Taking over from a colleague, Aidan didn't just continue the casehe elevated it. He made sure I felt informed, supported, and reassured every step of the way. What could have been a drawn-out, emotionally draining ordeal was transformed into a process I could trust, thanks entirely to his dedication. This wasn't just excellent legal service, it was heartfelt support at a time I needed it most.
Date of experience: June 18, 2025
Eo
Just want to say a massive thank you to…
Just want to say a massive thank you to Julia and her team on the sale of our flat and purchase of our new house this is our first time using pcs legal and after how well and quick Julia did I wouldn’t use anyone els now Julia made the process so quick and easy and stress free she was able to answer any questions I had right away and really knows her stuff it’s amazing how stress free a good solisitor can make buying thank you again Julia and team
Date of experience: June 18, 2025
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