Grateful for the Excellence!
Thank you so much for everything Daman Singh and Team! You made the process easy, convenient, fast, and reliable! We are super happy!
4.2
Great
1,000 reviews
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Review summary
PCS LEGAL receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
"From Frustration to Satisfaction – Thanks to Maria & Mia"
I initially had a frustrating experience with PCS Legal. Communication was very slow, and I had to chase them weekly for updates. Despite promises of call-backs, none ever came, and their online portal was never updated, which added to the stress. I eventually raised a complaint with their client services team, but the response was disappointing—they claimed I had been contact within 72 hours, which was only true because I kept calling them myself. However, things took a turn for the better thanks to Maria Enright and Mia Raj. They were absolutely brilliant and helped push my sale through, even while dealing with a difficult solicitor on the buyer’s side. They were responsive, proactive, and kept me informed every week via email. Their professionalism and dedication made a huge difference. Because of their efforts, I’ve increased my rating from a 1 to a solid 4 stars. If PCS Legal can improve their overall communication and consistency, they have the potential to be truly excellent. I would highly recommend Maria and Mia for anyone going through a property transaction.
Lovely conveyancing experience. Donna is a star!
First of all I would like to thank Donna for always being so helpful and thorough. She fought our corner and fast tracked everything so we can finish the process in time. It has been a lengthy conveyancing process but in the end it was all worth it. Solicitors have been professional and always easy to reach by phone. My only recommendation would be to have less people dealing with one case so e-mails don’t get missed ( 2 max 3 people). Would highly recommend.
Eleanor and Alana were both great
Eleanor and Alana were both great! Amazing communication and very greatful for all the hard work over the last 9 months(length of time was sellers solicitors not PCS) thank you both so much!!!
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www.pcslegal.co.ukAll reviews
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Showing 1 - 10 of 996 reviews
EA
Ongoing Inaction from PCS Legal Is Unacceptable — Formal Complaint Filed
I’m writing to follow up on my earlier review and share that the situation with PCS Legal continues to be unresolved, with no communication or progress despite weeks of delay. PCS Legal was engaged by my solicitors to handle the mortgage element of my staircasing purchase. My solicitors provided all necessary documents on 18 June, and the revised mortgage offer has been available since 9 June. Yet, as of today, PCS Legal has failed to respond or take any action to release the mortgage funds. Their silence is preventing completion of my property purchase and has caused me substantial stress and avoidable financial loss, including rent payments and tracker mortgage interest — costs I should no longer be incurring. PCS Legal continues to ignore all outreach from New Homes Law despite numerous follow-ups via email and telephone, including attempts to escalate the matter to their senior partner, Stuart Forsdike, and assistant Maria Enright. I have also reached out to their client care team, who stated they cannot assist me because I am not their client — even though their inaction is directly harming me. Due to the severity of the delay and the lack of accountability, I have now submitted a formal complaint to the Council for Licensed Conveyancers (CLC). It is unacceptable for any professional firm involved in such a critical step of a property transaction to operate with such disregard for the impact on the people involved. I sincerely hope PCS Legal takes responsibility and resolves this urgently.
Date of experience: July 9, 2025
AD
Very positive experience
Very positive experience, quick and seamless dealing with Adam and team.
Date of experience: July 9, 2025
LM
Communication incredibly bad
Communication incredibly bad, every document had to be chased 6 or 7 times by other solicitors and myself. Rarely would the phone be answered. They attempted to exchange & complete one day, completely randomly when none of the other parties were ready. On the day of completion they said they had sent funds and over 4 hours later still nothing - they refused to show evidence of the time funds were actually sent. There isn't time to go into every issue but there were many!
Date of experience: July 8, 2025
AS
Better than using someone local!
I have purchased property in the past and always used a local solicitor. However, due to increasing costs, I searched for the cheapest quote I could get and PCS came up as just that. It was my first experience of dealing with a property purchase remotely but Bethany, my Conveyancing Associate, made it a breeze. She was very approachable with the multitude of questions I had and easy to get hold. I also felt that she did a lot more than my local solicitor regarding going through the searches, raising questions, etc. I would highly recommend and use again!
Date of experience: July 7, 2025
MC
Just brilliant from start to finish.
Just brilliant from start to finish.
Date of experience: July 6, 2025
SS
Excellent Service from PLC Lawyers
I had a fantastic experience with PLC Lawyers for my recent house purchase. They were diligent and communicative throughout the entire process, providing great value for money. I truly trusted them, feeling confident that they always had my best interests at heart. Paige, in particular, became a trusted advisor, offering invaluable guidance. Their system for approving documents and transferring information was also very efficient and user-friendly. I highly recommend PLC Lawyers.
Date of experience: July 6, 2025
EA
The communication throughout was….
The communication throughout was excellent. They kept us updated at every stage, which gave us peace of mind and made the whole process stress-free. We didn’t have to worry about anything – everything was well handled and organised. Overall, it was just a great experience. Highly recommend!
Date of experience: July 6, 2025
AB
Polite and pleasant
In constant contact updating us
Date of experience: July 6, 2025
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