Ongoing Inaction from PCS Legal Is Unacceptable — Formal Complaint Filed
I’m writing to follow up on my earlier review and share that the situation with PCS Legal continues to be unresolved, with no communication or progress despite weeks of delay. PCS Legal was engaged by my solicitors to handle the mortgage element of my staircasing purchase. My solicitors provided all necessary documents on 18 June, and the revised mortgage offer has been available since 9 June. Yet, as of today, PCS Legal has failed to respond or take any action to release the mortgage funds. Their silence is preventing completion of my property purchase and has caused me substantial stress and avoidable financial loss, including rent payments and tracker mortgage interest — costs I should no longer be incurring. PCS Legal continues to ignore all outreach from New Homes Law despite numerous follow-ups via email and telephone, including attempts to escalate the matter to their senior partner, Stuart Forsdike, and assistant Maria Enright. I have also reached out to their client care team, who stated they cannot assist me because I am not their client — even though their inaction is directly harming me. Due to the severity of the delay and the lack of accountability, I have now submitted a formal complaint to the Council for Licensed Conveyancers (CLC). It is unacceptable for any professional firm involved in such a critical step of a property transaction to operate with such disregard for the impact on the people involved. I sincerely hope PCS Legal takes responsibility and resolves this urgently.