Brilliant service from Andreia Silva
Brilliant service from Andreia Silva
4.9
Excellent
1,000 reviews
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Review summary
Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We came across paramount cruise by…
We came across paramount cruise by accident whilst looking for MSC. We were greeted by a lovely lady called Andreia, she was so very kind and so very helpful. We have now since booked three separate cruises through her. Nothing was to much trouble and Andreia was available to help via watts app which made the whole booking and communicating extremely easy and quick. Thank you for your help, we look forward to booking more cruises via you.
Very helpful and great price
First time using this company, really pleased with the service and efficiency so far, and got a good price too,.will use again for sure.
First class service
They always make me feel like I am there only customer, they respond quickly to my questions and are always as helpful as they can possibly be.
Company details
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Website
www.paramountcruises.com
All reviews
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Showing 11 - 20 of 996 reviews
MC
Exceptional service ***** star
Tina was exceptional , no stone unturned until our holiday ambition's were completely fulfilled. Polite knowledgeable prompt with replies truly 5 star. Provided everyone else in the chain maintains Tina's standard this will be the trip of our lives.
Date of experience: June 19, 2025
PH
Once again great service from Robin
Once again great service from Robin. Simple and straight forward with all information needed.
Date of experience: June 18, 2025
MN
Left to find our own way home from Spain!!
I hope anyone reading this sees a fair and balanced review. We booked the MSC Cruise and Spanish F1 Grand Prix package, sailing out of Barcelona with return flights from Manchester with EasyJet. The booking process was smooth and easy with one hiccup...my credit card details were inadvertently saved by the booking agent, and then it was charged with a second deposit on someone else's holiday!! Once identified, quickly refunded. The whole trip....flights out, cruise, excursions, 2 days at the F1, Barcelona hotel all good. The issue came on the Monday morning when we were due to fly back to the UK. Our flight was cancelled by EasyJet and we received an email around 2am but only became aware when our Paramount Rep contacted up about 6.45am as we'd not seen email. The ability to change our flight was through a link on the email from EasyJet but the two flights out of Barcelona that day were both full. The easiest option would have been to have another day/night in Barcelona and then fly out on the Tuesday. This, however, was not an option as I had very important work commitments on Tuesday morning so really needed to fly back to the UK on Monday. The Rep came to meet us in the hotel lobby and alternative flight options were explored. A flight out of Alicante that evening was identified and had seats. Before committing to changing our flight it was OK'd with the Rep that we could take that flight and that she would sort out our transfers. She then left as we "were sorted" , going to help a colleague at another hotel, and said she's be in touch with our transfer details. Approximately 30 mins later she called to say that the transfer company they use could not accommodate such a journey (400 miles) at short notice.......and that we "Needed to arrange our own transfer!!!" As a practical guy I ended up renting a car and driving the 400 miles, after we'd explored the options of trains. A complaint was lodged with Paramount and to be honest, I have been extremely disappointed by their lack of accountability. They are taking the stance that I chose to drive to the connecting airport and their responsibility was to provide the original transfer to Barcelona, which they would have fulfilled. Even when faced with the fact that they forced me into that action, when they told me to make my own arrangements, after we'd checked and only booked those flights because they stated they'd transfer us, still met with a poor response. In summary, this company appears to do most things well when they go to plan, but in our case let us down badly when unexpected events happened and I believe the rep (who holds a senior title) was excessively stressed, out of her depth and made an extremely poor choice in terms of her support (or lack of) to us. In hindsight, many things could have been done differently, but one thing is for sure, Paramount receive no recommendations or future business from us.
Date of experience: June 18, 2025
NC
Many thanks to Andreia
I can’t thank Andreia Silva enough for her outstanding service, dedication to clear and open communication, which made a difference. Unlike other agents, Andreia truly cared about my unique situation, her customer service was unmatched, tailoring search to fit my expectations and budget. if you are looking for a great agent! You won't be disappointed.
Date of experience: June 14, 2025
KB
First class service !
We cannot recommend Paramount enough if you’re looking to book a trip. Seamless process from beginning to end with Andreia. Each time we queried about our trip, via email, we were responded immediately! We have just come back from our first trip with them and already booked our next trip away on Boxing Day.
Date of experience: June 14, 2025
AB
We booked up a break today. Great service and help. They could not have done more.
Great service, great knowledge, very helpful . They could not have done more.
Date of experience: June 13, 2025
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