Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Octopus Electric Vehicles
Reviews 100•
4.8
Vehicles & Transportation4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Promising start, patience is now wearing thin
We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.
Honestly cannot fault this team
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain - Fantastic customer service
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.octopusev.com
All reviews
100 total • Write a review
Showing 41 - 50 of 96 reviews
U
UEUMLDT
US
Amy made the full process seamless
Amy made the full process seamless. I had a lot of questions regarding the car and the process which she answered and put me at ease. Thank you for all your help! Looking forward to getting my new car thanks to your support!
Date of experience: June 20, 2025
PN
Really helpful advice from my EV Expert
Really helpful advice from my EV Expert, Amy Yates. When the car I wanted couldn't be delivered for 4 months she explained multiple options to me and got my original order cancelled, and a new one placed, for what turns out to be a better, more equipped car for less money! Couldn't be happier!
Date of experience: June 20, 2025
IS
Ian S
US
Very positive experience with O EV!
Seamless experience in dealing with Octopus EV - and in particularly Kayvan. No question too daft, nor any issue that wasn't resolved within a few hours max. Above and beyond in responding to a query early evening that helped rectify an error my end. In addition, found O EV both transparent and honest in their offerings and comparisons (both +/-) v other suppliers. Would recommend a phone call if nothing else - no pushy sales - just found them extremely helpful and professional.
Date of experience: June 20, 2025
I
Iain
US
Superb communication and service
The level of communication from Octopus was first rate. Right from the start there was a clear path of what I could expect, and when. At every stage they kept me informed and were friendly throughout. The guy who fitted the charger was superb, as was the other man who delivered the car. Would have no hesitation about recommending to others.
Date of experience: June 18, 2025
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