Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Octopus Electric Vehicles
Reviews 100•
4.8
Vehicles & Transportation4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Promising start, patience is now wearing thin
We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.
Honestly cannot fault this team
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain - Fantastic customer service
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.octopusev.com
All reviews
100 total • Write a review
Showing 31 - 40 of 96 reviews
PA
Fantastic Team
The order & delivery process was really smooth. The Octopus team was fabulous and were helpful at every step.
Date of experience: June 23, 2025
HS
Everything worked seamlessly
Everything worked seamlessly. Car was delivered before the anticipated due date.
Date of experience: June 23, 2025
JS
Tom @ Octopus EV
The customer service I received from Tom was exceptional, and was always available when I had a question or query and he made the whole process effortless and stress free. I would highly recommend Octopus to anybody that was looking at an EV.
Date of experience: June 23, 2025
M
Mark
US
Very slick
The Octopus process was very slick with clear information provided on their website. The team were very helpful when selecting a vehicle, and kept me updated on the delivery date. The handover process was great and again the team were helpful correcting an issue with the insurance. All in all a very good experience
Date of experience: June 22, 2025
AG
Fantastic car poor support from Octopus
The car is brilliant (polestar 4) the experience very difficult. Placed my order then heard nothing for a month. Chased OEV to be told there is an issue with polestar and octopus and no idea when my order (which was for a stock car) would even be placed! Despite being allegedly available in a month. I had to chase a personal contact at polestar who chased octopus. Her presto got the car in a week. Onto the charger, - they told me there was an 11 week lead time then came in a fortnight which was great BUT the charger is taking power from my batteries which isn’t what I want as they are to power the house. Four phone calls later and they booked a visit for 20th of June. No problem I booked the day off. Then the engineer came on 19th when I wasn’t there, changed some settings and promised to be back on 20th. Now he has texted me and said there will be another visit and the team will be be in touch, so another day off work. Love the car but the support has been really poor and every number you ring they tell you it’s someone else.
Date of experience: June 21, 2025
TN
Fantastic experience from start to end!
Fantastic experience from start to end with our car. The entire process was very clear, everything landed when it should have done and our car also arrived 2 months earlier than we thought, so that was a pleasant surprise. For the first time, we also have a car with delivery mileage at a cost that makes a ton of sense with great savings.
Date of experience: June 20, 2025
MF
Informed all the way through from order…
Informed all the way through from order to delivery. First class.
Date of experience: June 20, 2025
MJ
Brilliant service
Brilliant service. Quick delivery, seamless process.
Date of experience: June 20, 2025
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