Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Octopus Electric Vehicles
Reviews 100•
4.8
Vehicles & Transportation4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Promising start, patience is now wearing thin
We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.
Honestly cannot fault this team
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain - Fantastic customer service
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.octopusev.com
All reviews
100 total • Write a review
Showing 51 - 60 of 96 reviews
PD
Great service!
Generally just a very well delivered service with very knowledgeable and pleasant sales and account management staff. You are kept informed at every step of the process which is very reassuring
Date of experience: June 18, 2025
U
ULCHSJ
US
So far I've had nothing but positive…
So far I've had nothing but positive experience with Octopus. I was a little hesitant getting an electric car especially through a salary sacrifice scheme but the team at Octopus were great at answering all my questions and queries. Samiha was my customer care representative and I admittedly bombarded her with questions throughout the process and she was nothing but patient and understanding and always came back to me quickly. Very impressed at the moment and grateful to Samiha for all her help!
Date of experience: June 18, 2025
A
A.Cox
US
Smooth operator.
Octopus run a smooth operation with exellent online systems and customer focus. They handled my enquiry with professionalism from the very start through to completion and delivery I had a single point of contact throughout the journey which is rare these days. Thank you Octopus EV.
Date of experience: June 18, 2025
NR
Outstanding service from the Octopus EV team!!
from placing the order of my new car to delivery and aftercare, the team have been outstanding, the level of support received and attention to detail is second to none!! Brilliant service!!
Date of experience: June 18, 2025
L
LB
US
Car was exactly what I ordered
Car was exactly what I ordered, delivered on time, clean etc. Jack F from Octopus, kept me up to date through the order process all the way to post delivery to ensure everything was OK and answer any questions I had. CAn't fault them so far :)
Date of experience: June 18, 2025
G
Gmstah
US
Easy process
The whole process of ordering my EV has been very straightforward. The website is easy to use and clear and I worked with Charlie at Octopus EV's who was very helpful and not pusy in the slightest. He helped me with all of my queries and numerous re-quotes to get to my ideal vehicle. I'm currently waiting for the vehicle to be delivered but so far everything seems to be on track.
Date of experience: June 18, 2025
S
Sam
US
5 Stars for the prompt service and EV car delivery
I am thoroughly impressed with Octopus EV, as they have exceeded my expectations. I recently acquired my first electric vehicle through their Salary Sacrifice scheme, and the entire process was seamless from start to finish. My initial interaction was with Josh, who provided a detailed explanation of the schemes and their benefits. Despite my numerous pre-sales questions, Josh was patient and thorough in addressing every query. Once I decided to proceed, Lewis efficiently managed my order with exceptional professionalism. The response time to my inquiries was remarkably quick, and the entire process was handled smoothly, culminating in the delivery of my EV without any issues. I am delighted with the service and would confidently rate Octopus EV a well-deserved 5 stars.
Date of experience: June 17, 2025
J
Joyce
US
New EV
Harry our coordinator gave us answers to all our questions, got back to us quickly when we contacted him with queries. Another member of staff picked up our email when he was on holiday and the whole service felt very connected. Our car was delayed several times and he kept us up to date. The service was not to be faulted and it is good to know that the contact is available even after delivery. The installation of the charger was very efficient and the installers were polite, tidy and respectful
Date of experience: June 17, 2025
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