Review summary

Now Test has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

c
The final document didn't show and the…

The final document didn't show and the email asking for help and clarification has never been answered.

c
Certificate was not generated

Certificate was not generated alongside my test results. Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will steadily decline from here. Just another company trying to make a quick buck from the pandemic.

c
I was not able to receive a…

I was not able to receive a certificate!! Unacceptable

Economy Covid Self test kit

In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.

Company details

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All reviews

804 total • Write a review

Showing 251 - 260 of 800 reviews
Pf
5 out of 5 stars

Easy instructions to follow got test…

Easy instructions to follow got test result soon after

Date of experience: February 4, 2022

M
1 out of 5 stars

Devious rip off. When I ordered it I assumed the price…

When I ordered it I assumed the price would be as advertised on the Gov website e g £6.00 (£5.90 in fact). And when When I checked out that is what the NOW website said .....until the very last page when you are asked to click on confirm order when suddenly it became £17. And this was a test at home kit, same brand as used by the NHS. What a devious and unethical way of ripping people off. I shall warn others not to book w this company.

Date of experience: February 4, 2022

JH
1 out of 5 stars

Don't expect anyone to get back to you…

Please don't expect anyone to get back to you from this company. There system is confusing and if you purchase two tests, be careful not to upload tot he wrong reference number or you end up with no day 2 test submitted and no Fit to Fly test to submit. A simple fix from customer support, if there was any and they read their e-mails..

Date of experience: February 4, 2022

c
4 out of 5 stars

Good service

Everything was good

Date of experience: February 4, 2022

BP
4 out of 5 stars

Good and very fast service.

Good and very fast service. Ruby was excellent from the support team helping with a technical problem with the website. However overall cant fault them

Date of experience: February 4, 2022

c
1 out of 5 stars

Terrible experience

Terrible experience. They sent a test kit which was too old. Expiry date was 3 weeks ago. Incredibly poor, unintelligent and inefficient user experience 🤬🤬🤬🤯🤯🤯!!! Do NOT use this company. They’re rubbish!

Date of experience: February 4, 2022

c
2 out of 5 stars

Video is not clear

Video is not clear. Reference to 'app' is not clear. Confusing process

Date of experience: February 4, 2022

c
5 out of 5 stars

fast and easy

fast and easy

Date of experience: February 4, 2022

c
5 out of 5 stars

simple as ABC

Step by step descriptions and video walkthroughs made it easier. Thanks

Date of experience: February 4, 2022

PD
4 out of 5 stars

Straightforward to do once you readt…

Straightforward to do once you readt the information

Date of experience: February 4, 2022

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