Still awaiting next day delivery to…
Still awaiting next day delivery to store still no update 5days after the event
4.2
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Next receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Quick turnaround friendly staff
Quick turnaround friendly staff
Delivered very promptly
Delivered very promptly
Prompt delivery and collection from…
Prompt delivery and collection from store was simple.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.next.co.uk
All reviews
100 total • Write a review
Showing 71 - 80 of 96 reviews
K
Karen
US
Brilliant customer service
Next is brilliant I can not fault them. I order free to store never a problem quick free delivery and free returns. If I have issues after purchase never an issue return to store and refund to account. I had an account query, request call back and quick polite call. I was promised a call back the next day at 10am and 10am I got the call. I wish all companies were as easy and as efficient. Customer service with next is absolutely brilliant. Quality is really good too!
Date of experience: July 5, 2025
MS
Incorrect pack size showing online
Twice I have ordered a 6 pack of Nike ankle socks and both times 3 packs were sent. I spoke to 2 different agents on the live chat and both assured me that it should be a 3 pack and the website will be corrected. However, it still shows online as a 6 pack.
Date of experience: July 5, 2025
GW
Lovely quality duvet cover set.
Lovely quality duvet cover set.
Date of experience: July 5, 2025
MM
Next have online ordering down pat
Next have online ordering down pat! Easy to order, collect and return, without hassle.
Date of experience: July 5, 2025
LC
Next
Easy to order what you want online. Was kept well updated with my order and was emailed when my order was ready to collect. Did nit have to wait long in the shop to collect my order. Staff were very friendly and helpful
Date of experience: July 5, 2025
GM
Consistently good service easy and…
Consistently good service easy and efficient
Date of experience: July 5, 2025
SI
Fast response to collection
Fast response to collection. Excellent customer service. Friendly staff.
Date of experience: July 5, 2025
MA
Still waiting for part order
Still waiting for part of my
Date of experience: July 5, 2025
DM
Very quick and friendly service
Very quick and friendly service
Date of experience: July 5, 2025
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