New Media Company GmbH & Co. KG, based in Rastede, has been developing and distributing innovative software solutions for the healthcare sector since 1999. The company focuses on creating integrated practice management software, notably the "Smarty" program, designed for medical professionals such as doctors and psychotherapists. This software facilitates the management of patient data and practice operations, emphasizing the integration of desktop and mobile applications to enhance user experience. In addition to its software offerings, New Media Company provides accredited training programs through "PsyCultus," catering to the ongoing education needs of healthcare providers. The company prioritizes IT security, ensuring that sensitive patient information is adequately protected, which is crucial in the medical field. With a commitment to customer support and service, New Media Company aims to support healthcare professionals in adapting to the evolving demands of their industry.
Reviewers express a generally positive sentiment towards the New Media Company, particularly praising the Smarty software for its reliability and user-friendly interface. Many customers highlight the excellent support they receive, noting that the hotline is more accessible compared to competitors.
Long-term users appreciate the assistance provided throughout their practice management, which enhances their overall experience. However, there are significant concerns regarding contract management, with one reviewer warning that the company may terminate contracts without clear justification. Additionally, some users report dissatisfaction with the support quality when issues arise, indicating that while the software performs well, the customer service can be lacking.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.8 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 2.0 | 1 |
| Dec 25 | — | 0 |
| Jan 26 | — | 0 |
| Feb 26 | 4.0 | 1 |
| Mar 26 | — | 0 |
| Apr 26 | — | 0 |
| May 26 | — | 0 |
| Jun 26 | — | 0 |
| Jul 26 | 5.0 | 1 |
| Aug 26 | — | 0 |
| Sep 26 | — | 0 |
| Oct 26 | 5.0 | 1 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.8 out of 5 (good) | 50 out of 100 | — | 5 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | 31 |
Bottom line: new media company is #3 of 5 on overall rating in this group.
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New Media Company GmbH & Co. KG, based in Rastede, has been developing and distributing innovative software solutions for the healthcare sector since 1999. The company focuses on creating integrated practice management software, notably the "Smarty" program, designed for medical professionals such as doctors and psychotherapists. This software facilitates the management of patient data and practice operations, emphasizing the integration of desktop and mobile applications to enhance user experience. In addition to its software offerings, New Media Company provides accredited training programs through "PsyCultus," catering to the ongoing education needs of healthcare providers. The company prioritizes IT security, ensuring that sensitive patient information is adequately protected, which is crucial in the medical field. With a commitment to customer support and service, New Media Company aims to support healthcare professionals in adapting to the evolving demands of their industry.
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