Ollie Dog Food

ON Time, well packaged, and a happy dog with new treats

My first box from Ollie was partially thawed after sitting on a UPS truck in the Florida heat all day. One of the dry ice bags had burst rendering it useless. I sent customer service an email. I got an immediate response from Brittany and we talked about the challenge of shipping frozen food during a Florida summer. I awaited the second shipment and it was perfect. Balloon type air bags were included to keep the dry ice in place and protected. In short, I spoke and they listened!

On time delivery. I don't have to make sure I'm giving Buddy what he needs. Pouches can be heated in microwave. Easy to open. It's real food for dogs. Buddy comes to get me when it's time to eat. BUDDY eats it ALL. More affordable than Farmer's Dog. Very happy so far. If it changes, I'll let you know.

Great experience . Everyone is very helpful .Order always comes on time.

Their food is NOTHING like the pictures!!! It's blended into tiny, unrecognizable pieces. You DON'T see veg, fruit, rice OR M€AT!!! my dogs like it well enough, but my 1st box is my LAST...

Ollie has great customer service. I had a bag of dog food open and spill in the shipping box and the customer service rep I emailed with, Ashley, was super understanding, extremely apologetic, and sent us a replacement bag right away. I can tell this company values its customers, its products, and most importantly my pets.

Sign-up was choppy and ended up not getting the discount that was promised. Not sure what the issue was but it took much longer than it needed to be. After repeated attempts, I gave up. I sent an email to correct the issue but received no response. So much for that. I had to call (another waste of my time) . Rep was nice and made all the right noises but I chose to cancel the membership.. I don't like unnecessary hassles, especially from the hop. (insert generic apology reply below)

Ollie’s team was friendly and very helpful. Resolved my question quickly.

My dog loves the food and her coat is so shiny and looks beautiful.

Replacement product arrive at 6:30 pm and was in great shape, plenty of dry ice. Temps out side was in the 90’s. Thank you,

Followed my instructions perfectly! Thank you for going the extra mile

The app was a little tricky with multiple pets. Im not very tech savvy and she walked me through it. Ollie has an exceptional customer service department that is knowledgeable in all aspects of the food and any questions I had.

I've tried 3 different types of human food. My Teenie loves Ollie the most. As long as she's happy, I'll keep buying it for her.

Great food great service

Customer service was very pleasant and helpful!

My Yorkie can be pretty stubborn about what he eats. He seems to like his Ollie's food. Being able to make choices and changes is easy, too.

I rarely have any issues with Ollie, mostly the occasional question. Regardless, Ollie has been amongst the best company I have ever worked with. “Issues” are resolved quickly and in the favor of the customer.

I just want to WARN my fellow pet parents about Ollie! I tried this brand out and my maltipoo almost didn’t make it. I gradually introduced the food to her as instructed. She seemed fine the first week, but on the second week she started having severe bloody diarrhea and started to vomit. She ended up spending a week in the hospital for a severe gastroenteritis and acute pancreatitis. Her hospital bill was over $12k( thank God for pet insurance!) I heard a disturbing information from my veterinarian. She told me another dog came in a week prior and almost died after consuming Ollie dog food. There are some claims out there as well that their dog had gastrointestinal issues. I can’t be certain that this is due to this particular brand, but I highly do not recommend it. I’m grateful that she is recovering, but it was the worse week of my life. I thought I should do my due diligence and warn people that are looking into this product.

My innocent dog is dead. He ate Ollie for 4 plus years and died of congestive heart failure. The FDA has linked grain free dog food to this horrible disease. I genuinely trusted this company, but no more. Do your research before feeding any grain free food.

The representative solved my issue with ease. She was warm and welcoming.