Super quick
Super quick, dealt with a query quickly and with no fuss. Third time I've used them.
Useful
Share
4.3
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Mobile Phones Direct Ltd receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Person 9n phone is incompetent i asked…
Person 9n phone is incompetent i asked to update my 02 contract now im on 3 not wot was asked for also all I could hear was people in the background laughing and joking The lady was called Tiffany and was absoulte waste of time not happy at all I've been with 02 8 years I told her I was thinking bout leaving but was going to stay as might be handset see said can't do any deals.on 02 then out of no were I.hqve a 3 contract if it's no good it's coming straight back to you I've used mobile phones direct for years and this will be the last time I do
Useful
Share
Great phone and process iPhone 16of changing…
Great phone and process of changing contract was very simple and speedy
Useful
Share
Very good company
Very good company! Easy to order from quick delivery too.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mobilephonesdirect.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
C
Shocking customer service
I’ve used this company for years and no issues. Unfortunately my most recent phone from them was a used one, which I’ve had before and was fine! However this one had a few issues from day really. The phone has completely crumbled, but through no fault of mine and I’ve had iPhones for over 10 years now and this has never happened before. I’ve rang up and been told 3 different things by 3 different agents. I’ve emailed in twice to complain as that’s what I was told to do, and I’ve had nothing back from that. I also asked for a manager call back which I was told I’d get the same day, 6 days later I’m still waiting. I’m so disappointed as usually I recommend this company but the customer service is shocking. I’m stuck with a broken phone, and currently no contact. Disgusting.
Useful
Share
BW
The sales team was very professional and friendly I would recommend them.
Professional team and very friendly they helped me all the way through my order great company and would recommend them.
Useful
Share
AA
Perfect service I use them every time I…
Perfect service I use them every time I upgrade
Useful
Share
LM
Brilliant
Brilliant service from start to finish.Great service,great advice and great value for money.I won't use anyone else now All round great experience
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.