Mobile Phones Direct Ltd
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Shocking customer service
I’ve used this company for years and no issues. Unfortunately my most recent phone from them was a used one, which I’ve had before and was fine! However this one had a few issues from day really. The phone has completely crumbled, but through no fault of mine and I’ve had iPhones for over 10 years now and this has never happened before. I’ve rang up and been told 3 different things by 3 different agents. I’ve emailed in twice to complain as that’s what I was told to do, and I’ve had nothing back from that. I also asked for a manager call back which I was told I’d get the same day, 6 days later I’m still waiting. I’m so disappointed as usually I recommend this company but the customer service is shocking. I’m stuck with a broken phone, and currently no contact. Disgusting.