
Mobile Experts is a prominent device repair service operating across Australia, with over 53 locations nationwide. The company specializes in fast and reliable mobile phone repairs, including screen replacements, battery replacements, charging port repairs, and diagnostics for water damage. Each repair is typically completed within 30 minutes, ensuring minimal disruption for customers. Targeting individuals with damaged or malfunctioning devices, Mobile Experts caters to a wide array of customers, from everyday users to business professionals. The company emphasizes quality service by offering a 6-month warranty on all repairs. In addition to repair services, Mobile Experts provides a selection of device accessories, ensuring customers have access to protective cases, chargers, and other essential items to enhance their mobile experience.
Mobile Experts receives a mixed reception from customers, with a significant majority expressing dissatisfaction. While some reviewers praise the helpful staff and quick repair services, particularly for HTC devices, many others report serious issues with the quality of repairs.
Common complaints include poorly executed screen replacements that lead to glitchy performance and concerns about warranty coverage being misrepresented. Customers describe their experiences as frustrating, with accusations of incompetence and feeling ripped off. Despite a couple of positive remarks about the staff's attitude, the overwhelming sentiment reflects disappointment in the overall service and product quality. Overall, Mobile Experts struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.1 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“Due to the 6 month warranty, phone was taken back in for another screen replacement which resulted in the technician...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.1 out of 5 (poor) | 50 out of 100 | — | 7 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 541 |
Bottom line: Mobile Experts is #5 of 5 on overall rating in this group.
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Mobile Experts is a prominent device repair service operating across Australia, with over 53 locations nationwide. The company specializes in fast and reliable mobile phone repairs, including screen replacements, battery replacements, charging port repairs, and diagnostics for water damage. Each repair is typically completed within 30 minutes, ensuring minimal disruption for customers. Targeting individuals with damaged or malfunctioning devices, Mobile Experts caters to a wide array of customers, from everyday users to business professionals. The company emphasizes quality service by offering a 6-month warranty on all repairs. In addition to repair services, Mobile Experts provides a selection of device accessories, ensuring customers have access to protective cases, chargers, and other essential items to enhance their mobile experience.
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