Excellent value
Excellent value. May not be the flashiest cars to rent but perfectly safe, clean, honest, and great service.
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4.8
Excellent
612 reviews
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Review summary
Mint Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about expensive and customer service.
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Based on reviews, created with AISee what reviewers are saying
Ey up excellent service
Ey up excellent service - excellent staff - friendly and helpful- took us to drop off and helped with luggage - can't speak highly enough of their service and product.
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100% recommend mint rentals
Had a great experience with mint rentals. Staff were very friendly and helpful. Vehicles are good value for money. Clear instructions for airport pickup. I recommend mint.
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Horrible experience
Horrible experience. The cars are old, all secondhand import from China. They have high kilometers, and the dashboard and interface are all in Chinese. So when there is an error or warning, you need to speak Chinese or hire a translator, I guess. The first car we got had starting problems. We found out 2 hours after pickup, when we tried to start the car for the first time after pickup. The first response of Mint Car Rentals was that we should just contact road assistance. Only after much protest from us did they send a mechanic. Unfortunately, this did not solve the problem. Even though the mechanic said the car is fine and got it started with jumpcables, they problems remained. After 2 more times of not being able to start it (and our takeaway food getting cold because we were stuck in a parkinglot) they finally agreed to give us a different car. But instead of bringing the car to us, we had to drive over 1 hour back to the rental office to pick it up. Instead of an apology for all the inconvenience, the employee told us that we should have actually filled up the gas before exchanging the car. The second car was also old and Chinese. It had one door that didn't lock (we found out by chance, after 3 days), the steering wheel was not aligned, and the tires were completely worn down. Luckily, this one didn't break down during our trip. Update 12th of april 2025 After posting this review here and on Google, we received an email from Mint Car Rentals. In the email, they apologised for the lack of service and offered us a 20% refund of the hire charges, which we accepted.
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Company details
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Website
www.mintrentals.co.nz
All reviews
612 total • Write a review
Showing 591 - 600 of 608 reviews
H
I'll be back :)
I turned up 45mins early due to the only ride i could get there to collect the vehicle. The Guys were very helpful and quick with the tidy up of the vehicle, considering i was super early. Everything was quick and easy from collection to drop off. I would definitely use this company again.
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Aa
Best we’ve ever rented with
Great communication. Easy pick up- waiting for us at airport at 12pm. Easy drop off. No hidden charges+++
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PM
The rates are competitive, car is old
The rates are competitive, but the car is pretty old, and the engine doesn't work well, had some delay. The car was smelly and not too clean.
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RC
Mint rentals
Vehicle was ready and waiting, booking was easy and fast(even though it was done by a trainee) and staff were friendly and accommodating. Will definitely do repeat business. Business is slightly hidden away, but not too difficult to find.
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Ft
Friendly and helpful
A local, independent business with some super local knowledge and hospitality. From the initial phone call to the pick up and drop off, the Mint team were friendly and helpful. Excellent standard of vehicle for our needs. We wish them all the best with their venture and we will use their service again.
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