Mint Rentals
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It started out well when I first rented…
It started out well when I first rented my car from Mint Rentals for my week and a half stay in New Zealand. They were prompt, affordable, and friendly. During normal operation of the vehicle one of the hoses blew out in the car. Mind you this car was driven normally, on normal roads, and without anything that would be considered "poor driving." It sucked and something I would say is predictable. I am not sure what type of maintenance is done but this is something you'd not expect from a rental company. Anyways, this is where my problems with the company start. So we were stranded on the highway on our way back to Auckland. I used their handout provided in the car exactly as described. Basically it says if you call out AA and the issue is unable to be fixed you will not be charged for the tow. First, the number would not connect and did disconnect at times (not their fault for bad reception). We had a local stop and let us borrow his phone which held reception. Even with good reception the number would ring and ring. Finally we were able to get through and get AA out to the car. The mechanic came out and looked at the car and said it was inoperable, would call a tow truck, and told we're supposed to get a hotel. The cost to get the tow truck out there was $115 USD. Then we had to find a place to stay for the night which was another $176 USD. We were told to get a bus ticket back to Auckland which we did totaling $43 USD. We paid transportation to the bus site and then from Auckland to our place we rented which totaled about $100 USD more. Once we got to our place we sought another car rental from them for the rest of our stay which they said they were unable to provide. Well that set off another sequence of events leading to a missed time to enjoy our trip, missed flight, and more additional costs which all I can say is Murphy's Law in action. Not only did we lose out of two extra days we paid for on our rental that we paid for full coverage for we our precious time problem solving how to get back home. When I asked for reimbursement I thought they would at least cover the bus ticket, tow, lost time on the rental, and to get things squared away quickly. It required me to hound them and when they finally reimbursed me it was only 100 USD. I can't recommend them after this experience and feel pretty cheated. I think the worst part about it is when it started it felt like a company that cared about their customer and would ensure things like this would be quickly resolved.