Mint Mobile has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
The phone plan for Mint has been great. But then i decided to buy a new phone with them. How dare I do that! Worst company ever. The phone never even made it to me and i was charged $500. I never got the phone and they refused any support at all. Confirmed delivered by Fedex to H.H.H. THAT IS NOT MY NAME. it was clearly stolen. I purchased insurance but i never even got the phone to activate it. Im tired of getting danced around. I want my money back.
I have wasted an hour in Europe trying to get WiFi calling to work. It has worked on and off and now Mint doesn't even recognize my number. I renewed (annual) on the condition they make the feature work from Europe and they promised. Now I've been on the phone twice, wasting 40 min on two diff calls with two reps, promising they would fix it. f Mint and they'd get a MINUS 1 if that were an option
There should be 2 separate reviews ,one for the service which seems good so far and the second for customer service website and app which totally SUCKS! Been trying all day to log in and it won't recognize either of my mint numbers so I have. O access to my accounts. Customer service is clueless. Spent hrs on the phone with them . They can't help. So now I'm stuck with no account access and no way to change payment method since I do not give payment information over the phone verbally
I just want to say, THE QUALITY OF MINT IS TERRIBLE FOR ME. I live in north Seattle, and I pay for the premium mint plan, and I'm only able to make calls and use data for about six hours per 24 day. During business hours, I rarely am even able to make a call l. Maybe there's something unique about my situation, but my advice is don't use mint if you live in Seattle and need a reliabke network.
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US
i setup voice mail and i create my own voice for my greeting , the mint mobile system told me is done and save ready, but when i try , same problems like before, they through their auto voice greeting, it is female machine voice , it is not my voice and try to leave voicemail to myself , but i never get new voice mail when i use my phone call to voicemail system ? i called mint mobile many times and i forgot how many hours too ? i just remember whole day long ? i paid fee for one yr ready, so mint mobile should be give me credit for my next yr and mint mobile should take action to fix my voice mail problems ? i try someday 8 hours ready , every time i call 611 , they only gave me stand answer is , they just told me need to reset voice mail? i try within 9 hours ready ? no one know how to fix ? they only know reset ? any one can help me ? BECAUSE MINT MOBILE CAN NOT HELP ME,,BY THE WAY I TALKED TO BBB AND ASKED BBB FOR HELP , BUT AFTER THAT , I NEVER GET CALL, EMAIL AND TEXT FROM MINT MOBILE TOO ? so i don't know every one have other offer for me ? thx answer from bad mint mobile Reply from Mint Mobile Jul 4, 2025 Hello, thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the voicemail. This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. Have a great day! it is faker answer ?? so if anyone want to switch to them , all you guys need to think about that ? like my case ? BY THE WAY I DON'T KNOW HOW LONG THEY WILL DIRECT EMAIL ME , CALL ME , TEXT ME ? AND HOW LONG MINT MOBILE FIX MY VOICE MAIL PROBLEMS
Date of experience: July 4, 2025
US
What a garbage company. There is no way at all to communicate with any human when an issue comes up. Do you enjoy trying to send the same text message 18 times over the course of 3 hours because it keeps failing to send, even while connected to WIFI calling! What a junk company.
Date of experience: July 4, 2025
US
I have had Mint for 18 months, the last 2 months have been hideous. Unable to make any calls, work calls not coming through, calls continuously dropping, and texts not sending. Internet crappy. I CAN'T WAIT TO GET RID OF IT. When I called for assistance, they hung up on me. I prepaid for a year in June and I will be doing everything I can to get a refund as they are not upholding their end of the contract. Update: Useless reply from Mint. It's difficult to call WITHOUT CELL SERVICE. I wonder if it has anything to do with parent T-Mobile using Starlink?
Date of experience: July 3, 2025
US
I’ve been using Mint Mobile for a while now and I’m really happy with it overall. It fits my needs perfectly—I get exactly the amount of data and service I want without paying for extras I don’t need, and I love not having to stress about a surprise bill each month. The coverage and speeds have been solid for me, and the app makes it easy to manage my plan. It’s not perfect, but for the price and simplicity, it’s definitely worth a strong four stars!
Date of experience: July 3, 2025
US
The most aggravating aspect of the phone support for me is that these tech companies won't contract/hire US workers. I am forced to call the Philippians against my will. Is this a legitimate way to make a profit... taking advantage of low-paid workers? No. In my view, these companies are traitors to the American people and should be required by the Dept of Commerce to use workers within US borders that speak native, understandable English.
Date of experience: July 3, 2025
US
Financially Accessible & Reliable Service! I had been paying for Verizon for years, and they kept hiking up the expense of my single-person phone bill, so that even with my first responder discount, I was paying close to $80/month!! I was so relieved to find Mint, and honestly, the service is just as good, and I'm only paying a fraction of the price now!! I wish I'd made the switch sooner.
Date of experience: July 3, 2025
Price is good service is good. Buy more data than you think you need because it shuts off when you hit your limit and buying extra is not cheap.
Date of experience: July 3, 2025
Great savings with Mint, especially seeing they use the T mobile network. I just renewed into my second year. Disadvantages are you have to pay for the year in advance and to be honest occasionally the signal strength is weak. Get past that and your way better off than spending $60 or more elsewhere
Date of experience: July 3, 2025
