Mini Car Rentals is a trusted car hire service located in Cairns, Australia, offering a diverse fleet of vehicles for self-drive tourism. With over 30 years of experience in the local tourism industry, the company caters primarily to tourists and residents seeking reliable transportation options in Cairns and surrounding areas. Customers can conveniently browse and select vehicles online or visit the physical location to explore the fleet personally. The company's straightforward booking process allows clients to reserve their preferred vehicle either through the website or by contacting their knowledgeable team via phone or live chat. Mini Car Rentals also provides a complimentary pickup service for added convenience, ensuring a seamless rental experience. With a strong focus on customer satisfaction, the company maintains a high rating based on numerous reviews, reflecting its commitment to delivering quality car hire services in Cairns.
Mini Car Rentals receives overwhelmingly positive feedback from customers, who frequently praise the friendly and helpful staff. Many reviewers highlight the excellent service, noting that the team goes above and beyond to ensure a hassle-free experience, including offering pick-up and drop-off services.
The vehicles are described as new, clean, and competitively priced, contributing to a high level of customer satisfaction. However, a few customers express frustration regarding incorrect information displayed on the website about car availability, which led to confusion when trying to confirm reservations. Despite this minor issue, the overall sentiment remains highly favorable, with most people recommending the company for its outstanding service and quality vehicles. Overall, Mini Car Rentals is regarded as a reliable choice for travelers in Cairns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 42 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 42 most recent reviews.
“Excellent service, very friendly and helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 42 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 998 |
Bottom line: Mini Car Rentals is #1 of 5 on overall rating in this group.
42 reviews of Mini Car Rentals. Filter by what matters to you.
Over a year ago
Staff are very helpful. Went over and beyond to ensure we had transport at an extremely busy time. Thankyou.
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Highly Recommend this local company Staff are very helpful. Even offered to pick up and drop off to our accommodation. The young lady that had taken our booking and even dropped me back accommodation was fantastic. Thank you
Staff are very helpful. Went over and beyond to ensure we had transport at an extremely busy time. Thankyou.
The car availability were displayed on the website and yet not available when I called the rental company. The contact person said, that they need one day to confirm which is understandable but he said those cars are long gone. Then why is it still displayed? Isn't it a falls advertising of something which is not available. The database on the website should be updated at least in 24 hours , isn't it ?
Excellent service, very friendly and helpful. Very good value for money. New car which was very clean.
Mini car rentals Cairns provided us with excellent service from the outset. Friendly phone manner in response to our initial inquiry, very competitive rates, quality vehicle, and lifts to and from our accommodation (in the Mercedes no less!). Pleased to be supporting a local small business. We will definitely seek your services again when we are next visiting our friends in Misssion Beach. We may even treat ourselves to a trike ride up the coast. An excellent family-run business. Thank you all.
EVERYTHING WAS PERFECT FOR ME
Have used this company for many years during my annual trip to Cairns. The personnel are always genuinely friendly and helpful and interested in fulfilling one's requirements. They are punctual, thorough and provide excellent support should there be any issues. The cars are modern and well-maintained. I would happily commend them to others.
Initially we tried to hire a car at East Coast car hire, right next door as that was where our in laws had prebooked a car. Immediately clear that there was a high volume of people waiting for their booking also. We stood in line for 40 minutes and finally reached the counter. Much to our disappointment we were informed that we were not able to get a vehicle as we had not prebooked. Feeling frustrated for standing in line all that time with no result was disappointing. So we went next door. Immediately greeted by a lovely lady who offered her assistance. We explained we had just been next door to no avail. Well not only did we receive a vehicle to rent which was cheaper than next door, we received a warm welcome to Cairns and some local info on things to see and do. The Hyundai Accent Sport was a dream to drive on those crazy winding roads, and surprisingly spacious with two kids in the back. I reside in Perth WA and have not received customer service like that in a long time. It was truly refreshing and was a great start to the trip.
Service was very good and the vehicles were quite new and good models. Friendly and helpful atmosphere I will return.
Great service and excellent condition of the car supplied. Have recommended them to friends who will be visiting Cairns in the near future. Will use them again.
Staff was great in assisting and providing all the relevant information for places to travel and things to see/do!!
Friendly and personal service and a great little MX5 at the best price!
Really good to deal with - Very willing to facilitate the rental with a pickup an drop off service. - Car was good for purpose and rate competitive - Pleasant people to deal with
We were stuck in Cairns as Mum was in ICU after a disastrous start to our holiday. The staff at Mini Car rentals were so incredibly helpful I that we had no idea how long we would be there, and I was quite stressed. I would thoroughly recommend them to everyone. Thanks for making our experience just that little bit easier.
Great Service would recommend without a doubt. +++ A
Mini Car Rentals is a trusted car hire service located in Cairns, Australia, offering a diverse fleet of vehicles for self-drive tourism. With over 30 years of experience in the local tourism industry, the company caters primarily to tourists and residents seeking reliable transportation options in Cairns and surrounding areas. Customers can conveniently browse and select vehicles online or visit the physical location to explore the fleet personally. The company's straightforward booking process allows clients to reserve their preferred vehicle either through the website or by contacting their knowledgeable team via phone or live chat. Mini Car Rentals also provides a complimentary pickup service for added convenience, ensuring a seamless rental experience. With a strong focus on customer satisfaction, the company maintains a high rating based on numerous reviews, reflecting its commitment to delivering quality car hire services in Cairns.
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