The customer service representative who…
The customer service representative who helped me was very knowledgeable and helped me with the issue.
Useful
Share
4.1
Great
877 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lyca Mobile SE receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Broken webshop, and unavailable support
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement), but no confirmation email or any other information was given. Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual". This message is on regardless on time of day. So, when is "usual"? The LIA chatbot is hopelessly unhelpful and useless.
Useful
Share
Katastrof ,ringer kundtjänst kan knappt…
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
Useful
Share
Unreliable and deceptive
I signed up with them as they promised free roaming service for calls texts and data but my sim simply does not work outside Sweden and when I called about it they said I had to pay extra for roaming even though they promised it for free and then hung up on me.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.lycamobile.seAll reviews
877 total • Write a review
Showing 61 - 70 of 873 reviews
MJ
Jannet was really helpful in doing my…
Jannet was really helpful in doing my esim swaps.
Useful
Share
FA
Janette har hjälpte mig med min…
Janette har hjälpte mig med min problem, hon är snäll och hjälpsam!
Useful
Share
MN
The customer service was of great help
The customer service was of great help. They have responded properly for all my query. They were responsive and professional and resolved all my issues promptly.
Useful
Share
m
Fantastisk kundservice från Jeante på Lycamobile
Jag hade frågor om Black Friday-erbjudanden för abonnemang och ringde till kundtjänst. Första samtalet var tyvärr en besvikelse – personen jag pratade med var inte till mycket hjälp. Jag tvekade därför på att teckna avtalet. Men jag valde att ge det en ny chans och ringde igen. Den här gången blev jag hjälpt av jeanette, och vilken skillnad det gjorde! Hon gav mig tydliga svar, hjälpte mig lösa mina funderingar och gjorde det med ett fantastiskt trevligt bemötande. Nu har jag bestämt mig för att teckna två abonnemang – ett till mig och ett till min mamma.
Useful
Share
LN
Sandra var väldigt trevlig.
Sandra var väldigt trevlig. Hon hjälpte mig med mobileata.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.