Live DifRent

I can not thanks Claire Charlton enough for how much she has helped me within the last few days. I had problems getting help from my previous property manager and I have recently had a change in circumstances which I needed help with, some of which, was totally out of her job expectations but she took the time to talk me through every step and within days a massive weight has been lifted off my shoulders and everything that I needed help with, has now been resolved. This lady deserves some recognition, she really has been a star!! Thank you for all your help Claire!!

Rented a property from them for 10 months and when we left they tried to keep some of our deposit for a football that hadn't been removed from the garden which had must have been kicked over by next door after our tenancy ended as it was not there when we left property! Also tried to take some of our deposit due to grass needing to be reseeded. It didn't it was poorly laid and a very hot summer had burnt it despite us watering it daily. We got our full deposit back after i sent a strongly worded email but please AVOID AT ALL COSTS! They rip you off with expensive fees for application, having a pet (extra £250 on deposit for our cat), credit checks and documentation fees. Also they charged us £25 to provide a reference to our new landlords which I have never had to pay before when previously renting.

I am so glad i am not the only tenant who thinks LivDifferent is beyond a shambles. Lived here 8 months. Did not once get told who our point of call was for any issues. Light under the unit in the kitchen never got replaced when mentioned in the inventory. There was a poorly filled whole near the main living room window which never got rectified. The laminate flooring had gaps in (botch job) the flooring didn't fit. Cracks in all 3 freezer draws. Our post was constantly being stolen from the communal post-box (No CCTV in a building that professional?) Our boiler was leaking for 2 weeks, making our clothes damp (as thats where the washer/dryer was (which also made a mess of the wall it was leaning on) .... Having said this, now we have moved out due to the terrible experience we had, they are taking £600 off our depost for 1.Having to remove a bottle of bleach from our bathroom (proof i had cleaned the property spotless) 2. A Kitchen hob light which was out i dont think that costs £90 for a new bulb for a switch on the hob? 3. A wall which was poorly painted apparently, due to not being the same colour (DUE TO BOILER LEAKING) I must add. DO NOT under any circumstances rent from these cowboys! Will do anything to keep money in the middle of a pandemic. Disgusting! ******** UPDATE ****** They have now responded to my review, 5 months later, to say they can not find me on the records. SHEERIN. Is the surname. Ask Julie in the Monton office if you still can’t find my details. Coincidentally it won’t allow me to reply to your response. *** UPDATED AGAIN 23rd SEP AFTER ORIGINAL REVIEW WAS MADE MAY 2021 *** Thank you for your late response. You can not contradict the agreement. You delayed us moving in, in the first place to allow time to ‘clean’. Please check my inventory I put forward the day I moved in stating the poorly filled in hole in the living room, the light out underneath the cupboard in the kitchen and the cowboy job of flooring. The boiler leaking leaving dampness on the wall where all clothes were kept. Our post being stolen on 2 occasions, when the police asked us to see cctv footage of the premises, shock, liv different doesn’t provide one camera on the whole perimeter, the perimeter being 3 blocks of apartments. Shocking. Communal bins not being emptied for WEEKS on end causing the most horrific smell and an eyesore to say the least and the housing residents at the back using our bins instead of their own causing ours to over fill. If you had CCTV you would be aware of this. Parking? That you pay for in your tenancy agreement? HA! Fat chance of that. It’s a free for all. An email to state management has changed? Please inform me when that was sent I’d be interested in reading because the company hasn’t got a “management” personnel to their name. In regards to the deposit, I’m not sure if you are aware of the chain process that takes place, but when you move out of a premises, more likely than not, you have another premises already set up waiting for their deposit also, allowing you to move in. I did dispute the initial moving out offer as it was docketed £300. After disputing, it went down a FURTHER £300, meaning I lost £600 off my deposit for what? In the middle of a pandemic and my next property already in line awaiting a deposit, I took what was offered. Wouldn’t anyone? Last but not least, looking at the most recent reviews, I had a lucky escape! HA! Putting rent up £50 a month for a 2 bed apartment from a company that lacks such basic management. My advise to ANYONE who is looking at renting from these incompetent cowboys, DONT. Go private. I got a 3 bed semi detached with a front and back garden and my own drive for what seems a fraction of what these charge. Anything wrong with the property? The landlord sorts there and then themselves. 🙂🙂🙂🙂🙂🙂

The overall aesthetics of the flats on Heyfields are outstanding. They have a very clean, modern look. Bubbled lino in the bathrooms does appear to have been put down in a rush, however. The appliances that the flats come with are of a high standard. The floors are very, very thin, so you are at the complete mercy of your neighbours. Bins will often be overfilled, so there are times you will have nowhere to put your rubbish or recycling. Management will promptly fix anything that needs fixing in the flat. Management will, however, overcharge your deposit on checkout by massively overcharging for replacements, and also make it extremely difficult to get money back that they owe to you. The flats are highly energy efficient, which is great in the Winter, but unbearable in the Summer. The bedrooms will stay at 30oC throughout the day, and throughout the night in the Summer.

Absolutely horrendous landlords! We were left without heat and hot water for 15 days in winter. Had we not called daily I doubt the problem would ever be fixed. We had toilet drains that were constantly clogged due to poor building and planning leaving one loo mostly unusable for the majority of our 3 year stay. Once we left we pretty much kissed our deposit good-bye. They tried to charge us for a leaking gutter that always leaked and for the state of the back garden, which was almost unusable due to poor drainage and no topsoil. The kitchen floor was hazardous as it had been incorrectly installed, and they tried to charge us for the damage that their contractors did while attempting to fix the floor. For the last year of our stay we had a hole in our living room ceiling due to a leaking pipe, and once again they tried to charge us for the damage their contractors made. Stay well enough away!

Lived here for almost 8 months and been trying to fix a broken wardrobe door that was broken before we moved in (and labelled ‘dangerous’ by them) and so broken it’s totally unusable. Been trying to arrange getting it fixed since reporting it in the first week moving in and yet to have it sorted. Caused immense levels of stress and anxiety trying to fix something with a company unwilling to listen and refusal to honour a contract. Had to deal with incredibly patronising and disrespectful employees who lie and twist words and make every conversation go in circles getting nowhere. Never dealt with such a horrendous company in 10 years of renting. Please don’t rent with them no matter what nothing is worth the stress.

From a Contractors perspective. Absolute shocking Think they can pay you when they want 52days and waiting. They knock you down so much at one point tried knocking me down 66% with very little work. Id run and avoid these like the plague Surprised if they have any contractors left. Diabolical conpany

Please please never ever use these rip off merchants to rent from. You will never get near your deposit back and will get treated like rubbish. Every year for 4 years the rent went up alot and was forced into renewing my tenancy agreement at £150 a year. My partner was asleep and they let themselves in to do their inspection. The friends ee made on the street have similar issues and have mostly moved on as we have with no deposits returned even near what they paid.

If I could leave 0 stars I would. AVOID THIS LETTING COMPANY AT ALL COSTS. They will skin you alive for your deposit and that’s coming from tenants who have always received their full deposit back in over 10 years of renting. An utter disgrace of a service throughout our time living there. I wouldn’t wish them on my worst enemy. Will NEVER use again. Should be against the law doing what they are doing to good tenants.

Horrible company to rent with. we kept our house to an amazing standard throughout our tenancy then they knocked £400 off our deposit at the end for a cleaning charge as the bathroom had some dust (every property would need cleaning before someone else moved in) & a cracked freezer tray. Customer service is equally as bad. We were kept waiting for 1hour on our move out day just to hand back the keys with no apology. Avoid at all costs!

Absolutely disgusting customer service and property maintenance. Took 9 months to fix a floor and also the washing machine caught fire and they knew about the electrical fault prior to that.

Renter for 9 years throughout the Northwest, always without issue and not once been charged for cleaning or damages. Left a property managed by Live Difrent in Ellesmere Port, received a bill for £265. Charged £20 to remove a motion sense light (attached by a 3M damage free adhessive that doesn't mark). Also despite numerous requests to return my Hive home heating system (retail for £249), which they refused to acknowledge, I received an email weeks later informing me that, after the fact, the contractor has removed it and they can not recover it. The old thermostat was left so returning it to it's previous state would have been straightforward. I would have agreed to pay the electrician fee. I would not recommend this business as they act in bad faith, are deceitful and their charges are exorbitant. *UPDATE 22 September 2021* Like others I have just received an email asking for more information as they are unable to find my records. Someone must have taken notice of the poor reviews. Unfortunately I doubt your answers to my queries will result in my reimbursement for my Hive.