Leggett & Platt is a global leader in designing and manufacturing innovative products and components that enhance comfort in various sectors, including bedding, furniture, seating, homes, offices, airplanes, and automobiles. The company is dedicated to improving the quality of life for consumers through its wide range of comfort solutions, which are integral to everyday living. Targeting both individual consumers and businesses, Leggett & Platt provides high-quality products that cater to diverse needs across multiple industries. Their commitment to innovation ensures that they continually evolve and expand, meeting the demands of a changing marketplace while also focusing on sustainability initiatives to promote a better future.
Leggett & Platt receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor product quality and inadequate customer service. Reviewers frequently report issues with defective products, such as adjustable bed bases that malfunction or fail to meet expectations, leading to significant dissatisfaction.
The company’s customer service is criticized for being unresponsive, with long wait times on calls and unhelpful representatives. Many customers feel that their warranties are not honored, leaving them feeling cheated after spending substantial amounts on their products. Additionally, there are complaints about high prices for replacement parts, which some describe as price gouging. Overall, the sentiment surrounding Leggett & Platt is highly negative, with consumers strongly advising against purchasing from this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 18 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 18 most recent reviews.
“I bought two twin beds from Saatva (also not great) we ordered the adjustable bed bases to go with the bed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Manufacturing.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | — | 18 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Leggett & Platt is #5 of 5 on overall rating in this group. On service, Builders Emporium scores higher (5.0 vs 1.1).
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Leggett & Platt is a global leader in designing and manufacturing innovative products and components that enhance comfort in various sectors, including bedding, furniture, seating, homes, offices, airplanes, and automobiles. The company is dedicated to improving the quality of life for consumers through its wide range of comfort solutions, which are integral to everyday living. Targeting both individual consumers and businesses, Leggett & Platt provides high-quality products that cater to diverse needs across multiple industries. Their commitment to innovation ensures that they continually evolve and expand, meeting the demands of a changing marketplace while also focusing on sustainability initiatives to promote a better future.
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