Legend Footwear is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
Iegends footwear prices are half of what I normally pay for Fitflop flip flops. delivery was also quick. I was very pleased from ordering them to delivery to me and I will not hesitate to recommend Legends footwear to friends and family
Great sandals at a really good price. and fast delivery
Please be careful with the sizes with this company. I bought some trainers recently, the size was marked correctly on the box as 9 as were the shoes. When I put them on initially I thought, these are a snug fit but stupidly continued to wear them thinking that they might stretch. They didn't and after a while I compared them with my old trainers and found that the new ones were quite a bit smaller. Needless to say that when I contacted legend they said that this was an acceptable difference although this was my third pair of the same trainer and I never had a problem before. It's my own fault for not returning them straight away but now I'm stuck with an £86 pair of shoes that I can't wear. So, if anyone has a similar problem with size please return them straight away.
Best price, brand new in original box. Sent on time as stated. Really pleased.
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www.legendfootwear.co.uk100 total • Write a review
I’ve had a deeply frustrating and disappointing experience with Legend Footwear’s return process — one that, after reading many other Trustpilot reviews, seems far from unique. I returned a pair of trainers in unused, original condition, exactly as received. Despite this, I was refunded only £1.27 of the £127.29 I paid. Legend Footwear claimed that the item I returned was not the one they dispatched and applied a 100% restocking fee. To justify this, they provided: • A stock image of the trainers — clearly pulled from their Amazon listing — as “proof” of what they originally sent. • A photo of another pair of trainers they claim I returned. There is no verifiable link between these photos and the actual items I received or returned. The photos are vague and inconclusive. I was not told I would need to take photos of the item before returning it, and since I expected a straightforward process, I didn’t anticipate such a dispute. Now, I’m being asked to provide evidence it’s no longer possible to obtain retroactively. What’s even more concerning is that this pattern appears repeatedly in their Trustpilot reviews. Many customers report receiving partial or denied refunds due to claims that items showed signs of wear and tear — yet, like in my case, no clear evidence is provided. In some reviews, customers point out that the photos Legend Footwear sends do not visibly show the alleged issues. This raises serious concerns about the fairness and transparency of their returns process. There seems to be a pattern of vague accusations and minimal photographic proof, placing all the burden on the customer with no real way to challenge their decision. I am escalating this issue through Amazon’s A-to-z Guarantee in hopes of reaching a fair resolution. Buyers beware: if there’s any chance you may need to return an item, you could face: • Accusations of sending back the wrong item • Claims of wear that aren’t substantiated • Weak photo evidence • Minimal refunds and evasive customer service I strongly advise taking extreme caution before ordering from Legend Footwear. Name: Anthony Henshaw Order Number: 204-0359985-1601136 Item: Trainers purchased via Amazon from Legend Footwear
Date of experience: June 11, 2025
Excellent quality and price. Fast delivery. Great service.
Date of experience: June 8, 2025
Beautiful sandals. Excellent quality. Sturdy and supportive of ankles. Very lightweight. Delighted with them. Quick delivery
Date of experience: June 8, 2025
US
The website is really easy to use with lots of items to choose from at great prices. Delivery was very quick, I ordered on Saturday and received my delivery by Royal Mail first thing Monday morning. I am very impressed! I would recommend to anyone.
Date of experience: June 8, 2025
The goods arrived as ordered and fairly promptly considering they were ordered on a Saturday. Shoes are exactly as ordered. Thank you!
Date of experience: June 8, 2025
