Legend Footwear
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Very poor return experience – misleading evidence, unfair refund, and troubling patterns
I’ve had a deeply frustrating and disappointing experience with Legend Footwear’s return process — one that, after reading many other Trustpilot reviews, seems far from unique. I returned a pair of trainers in unused, original condition, exactly as received. Despite this, I was refunded only £1.27 of the £127.29 I paid. Legend Footwear claimed that the item I returned was not the one they dispatched and applied a 100% restocking fee. To justify this, they provided: • A stock image of the trainers — clearly pulled from their Amazon listing — as “proof” of what they originally sent. • A photo of another pair of trainers they claim I returned. There is no verifiable link between these photos and the actual items I received or returned. The photos are vague and inconclusive. I was not told I would need to take photos of the item before returning it, and since I expected a straightforward process, I didn’t anticipate such a dispute. Now, I’m being asked to provide evidence it’s no longer possible to obtain retroactively. What’s even more concerning is that this pattern appears repeatedly in their Trustpilot reviews. Many customers report receiving partial or denied refunds due to claims that items showed signs of wear and tear — yet, like in my case, no clear evidence is provided. In some reviews, customers point out that the photos Legend Footwear sends do not visibly show the alleged issues. This raises serious concerns about the fairness and transparency of their returns process. There seems to be a pattern of vague accusations and minimal photographic proof, placing all the burden on the customer with no real way to challenge their decision. I am escalating this issue through Amazon’s A-to-z Guarantee in hopes of reaching a fair resolution. Buyers beware: if there’s any chance you may need to return an item, you could face: • Accusations of sending back the wrong item • Claims of wear that aren’t substantiated • Weak photo evidence • Minimal refunds and evasive customer service I strongly advise taking extreme caution before ordering from Legend Footwear. Name: Anthony Henshaw Order Number: 204-0359985-1601136 Item: Trainers purchased via Amazon from Legend Footwear