Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
F
Time to involve OfCom
Follow up the previous review on 2 July 2025. Things started to move in what I thought was the right direction. I received a reply from John-Paul Patten Operations Director and a follow up call to help with my complaint. To my surprise I received a call agreeing to the compensation I suggested. Now it's back to the appalling customer service, who agree with everything just to make you go away.
Date of experience: July 20, 2025
SN
Wonderful service and she is so polite…
Wonderful service and she is so polite and really she did her best for me thank alot for#Samiksha for activate my plan
Date of experience: July 20, 2025
SM
Simo Mal
US
Roaming is very very bad.
In the UK it works fine and I have always wondered, how can it be so cheap and just perform like Vodafone? Well, it doesn’t. I am on a road trip through Europe and both my phone and my wife’s one (Lebara) took hours to connect to any network in France, now we have been in Switzerland all day and despite the phone showing 5G, there is just zero internet so we have no sat nav, no connection at all. Luckily, I’ve got my work phone (Vodafone) which works fine. I will cancel Lebara as soon as we get back to the UK. Unacceptable, but that’s what you pay for I guess.
Date of experience: July 20, 2025
IA
Rajat was just perfect
Rajat was just perfect . He solved my problem patiently. He is a star
Date of experience: July 20, 2025
JB
Sangita
Sangita, the third agent I spoke to gave me a simple step by step guide to set my mobile for mobile data usage whilst out of the UK in Poland. Fast,efficient,polite service. 5star.Thank you Dangita.
Date of experience: July 20, 2025
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