Lava Car Rental Reviews

Ottimo prezzo e servizio, molto comodo il servizio navetta per il ritiro in notturna (il nostro volo arrivava e ripartiva a mezzanotte) ricordarsi di prendere il pacchetto full. Gentile e disponibile Prince 👍🏻 Macchina in ottime condizioni e perfetta per il nostro viaggio ring road completo in 5gg

From start to finish we had a great experience, if you adhere to the parking fees you have nothing to worry about when returning the vehicle. We had a Dacia Dyster 4x4 which was perfect economical and spotless. Picked up and dropped off at the air port. Really great service we will use these again, thank you Lava cars

Veículo em condições e rápido checkin e checkout

Great experience! Fast check in,drop off, car was fantastic and the team really helpful. I'll absolutely repeat with them when i come back to Iceland!! Thank you!

Prince and the whole team at Lava were exceptionally friendly and pro active in helping us get our car quickly and hassle free. Prince as an employee of Lava was absolutely fantastic; totally recommend Lava as a hire car option as we totally trusted them and felt in good hands

We waited 30 minutes to get picked up from the airport, and I suspect that if we hadn't called them, they would have never picked us up. Now, we are in a car with a broken fuel tank tap that won't open (not the type of thing you check when you get the car), so we are unable to refill the tank and will run out of fuel at some point. We have tried contacting them since last night, they do not pick up the phone, no matter what option you pick from the menu.

100% recommended. It was super easy. Emanuel picked us up in the airport, and in no time we were driving. The car was in perfect conditions, and he gave us a lot of tips for driving in Iceland.

Toujours un peu compliqué pour trouver la navette mais en cherchant bien, on y arrive, le chauffeur très sympa, la voiture était conforme à ce que nous imaginions, si ce n'est des problèmes d'accélération au départ, on s'est un peu gelé mais on aurait dû prendre l'option chauffage, pas grave, avec le nécessaire de couchage fourni, on s'en est sorti, avec l'assurance complète, aucun soucis, surtout pour ramener la voiture hors horaires, liberté totale pour visiter ce fabuleux pays, juste à trouver des campings le soir pour bénéficier des facilités mais il y en a partout, et c'est parti, pour des baroudeurs comme nous, l'idéal ...

J'ai réservé un Suzuki Vitara pour 7 jours à l'aéroport de Keflavik. A l'arrivée à l'aéroport, nous avons dû attendre la navette environ 20 minutes. Celle-ci nous à déposer à l'agence. Il était 00h30, le chauffeur de la navette nous à expliquer comment procéder pour récupérer les clés. Nous avons eu un Suzuki S-Cross en très bon état. Aucun souci non plus à la restitution. Cela fut très rapide. La navette nous a également emmené à l'aéroport.

Vem llogar un Dacia Duster per fer tota la volta a Islàndia a l'Octubre i tot va anar perfecte. Vem punxar una roda i l'assegurança ens la va cobrir sense problemes. El 4x4 ens va anar molt bé, sobretot per circular per camins de grava (que n'està plè) i per les carreteres nevades. Una empresa molt seria, tracte molt proper i el 4x4 molt nou i sense fallos. 100% recomanable!!!!!!!!!

The service could be done faster, we had to wait a long time before we got picked up from the airport. When we arrived at the office we had to wait a long time to be serviced to pick up our car. The gentleman behind the desk was very helpful, though. Other than the long waiting times I don’t have many complaints.

Comunicación rápida con la empresa tanto antes como después de la entrega del vehículo. Precios acordes a la isla. Recogida en aeropuerto y devolución en menos de 1h todo el proceso. La devolución de la llave se debe hacer en mano,no dejarlo en el cajetín de retorno. El personal de traslado debe comprobar el coche.

Servizio navetta da e verso l’aeroporto ottimo. Macchina abbastanza nuova e molto spaziosa come da descrizione. Ottima serietà, ci hanno dato la stessa macchina prenotata.

Ottima accoglienza e procedure di ritiro e consegna semplice, servizio efficiente di trasporto dall'aeroporto.

I read so many horror stories online about car rental but was pleasantly surprised by my experience with Lava. We took lots of pictures of the car when we got it so we had our own record of the condition in case of disputes but didn't end up needing them. We didn't incur any damage although one of the brake lights went and we had to contact them for advice which was promptly given. It was a little confusing to find the pick up point at the airport but that's because I hadn't properly processed that you need to go to the Departures side not Arrivals. When dropping off the car we had to wait for the minibus as there were quite a few other people dropping off cars and only a couple of staff members (it was early on a Sunday morning). We'd allocated extra time for this so didn't mind waiting but I would suggest giving yourself at least half an hour to be safe. When the bus driver was able to get away from the counter there were too many people to fit everyone on the minibus, but lucky this did seem to be done in order of arrival so having got there first we made it onto the first trip. The car was modern and we didn't have any issues with it aside from the brake light. The emails in advance of collecting the car were really helpful and whenever I contacted the office they answered quickly. We opted for full insurance to be safe and I think we'd do the same again even if other people say you don't need it. In all we were happy with the service we received and would use the company again.

We purchased full insurance, so there was no need for any additional paperwork at the office, which wouldn’t have been possible anyway due to the office hours and our midnight arrival. Transportation was provided from the airport, and within five minutes we were at the car rental office, where the vehicle was already prepared. The key was stored in a key box, for which I was supposed to receive a code. Unfortunately, the code never arrived, so the box had to be opened by the driver who brought us from the airport. The vehicle was in good condition, but after a few days, it was necessary to replace the headlight bulb and brake light. Initially, the rental company’s operator told us we were not allowed to perform repairs ourselves, which was quite inconvenient since the light wasn’t working at night. However, the next morning we were told we could make the repairs ourselves. I’m not sure if this was a misunderstanding... When returning the car, I again couldn’t deposit the key in the key box, as I still hadn’t received the code. So, I had to go to the office and hand the key over in person, which wasn’t an issue for me. At the agreed time, a taxi arrived and took us to the airport. I’m not sure how the paperwork or car pickup and return process would have worked if we hadn’t purchased full insurance. I really appreciated the wealth of useful information provided by the car rental company, both before and during the rental. This included tips for trips and activities on the island, as well as weather warnings. However, I would definitely improve communication with the rental company, as it was conducted only via email, and replies took several days to arrive. An online chat, where an operator could respond to customer queries immediately, would be very helpful. The vehicle itself was very reliable and took us all over the island without any problems. The only issue I have to mention is that the campervan we rented did not have independent heating, which we were aware of, but I would not recommend such a vehicle for cold periods like October was for us. The sleeping area of the van was literally covered in ice in the morning, and icicles formed from the ceiling, making it completely unsuitable for sleeping during this time of year. Another issue was the sleeping bags provided in the vehicle, which were suitable only for warm summer weather and not for freezing temperatures when the night temperatures dropped below zero. Luckily, we had our own warm sleeping bags, so we managed to get through the nights, but we still had to stay in paid accommodation on some occasions.

Everything was super fast, from the check in online, to de pick up and the drop off the car. The car was nice, comfortable and great on the road. Actually Nothing negative to say

We had an extremely disappointing experience with Lava Car Rental during our trip to Iceland from October 6th to October 18th. We rented a 4x4 vehicle (Booking Number: RE948I) advertised as suitable for "all roads and weather conditions," but it came with summer tires—completely unsafe for driving in winter conditions. This resulted in us sliding off the road into a snowbank. We were lucky to have gone off the road at the "best" place possible, as it could have been much worse. The towing service we had to call cost us $600, and the tow operator confirmed that the problem was due to the summer tires, which were not appropriate for the conditions we encountered with snow and ice. This expense and the dangerous situation we were put in could have been completely avoided if the vehicle had been properly equipped. Customer service was equally poor. We contacted the company two days before the incident, expressing concerns about the tires due to slippery roads, but received no response. When we called, they told us to “drive carefully” and blamed us for going north where it was snowing, offering no real help. The company repeatedly claimed that winter tires are only allowed from November 1st, which is true for studded winter tires. However, the Icelandic government recommends using all-season tires or unstudded winter tires when driving outside of Reykjavík, regardless of whether you’re in the north or south. We are from Switzerland and are very familiar with snowy conditions. The road conditions would not have been a problem if the car had been equipped with all-season or winter tires, but the summer tires made the situation extremely dangerous. When we returned the car, the company offered us a $100 refund, which we accepted, but we made it clear we were not satisfied. The towing cost alone was $600, and we experienced dangerous situations and emotional distress that could have been completely avoided with a properly equipped vehicle. This company put us at serious risk, and I would not recommend them to anyone looking for a safe and reliable rental in Iceland.

First of all, there was no Nissan available and we got a so-called upgrade to a Kia Sportage. There was a star with a big crack in the windshield. The manager checked it out if it could be driven. Only after I told him that the window would definitely crack further due to the temperature differences, we got another Kia Sportage. On the way, we got a blowout for no apparent reason. I thought I was insured for this. But in the small print of the contract, that turned out not to be the case. Lava gave us a telephone number for a 24-hour service. They said that they first had to create a file. Costs 12,500 isk. Then we would have to pay 64,800 isk in towing costs and then buy a tire at a garage for 48,000 isk. These are absurd amounts and seem more like scamming tourists. I called a garage myself, which eventually replaced the tire on the spot. Costs 78,000 isk. This mechanic said that the tires were far too inflated. I have rented dozens of cars all over the world but I have never experienced this. You will understand that this was a very bad experience. Apart from the above, it turned out that summer tires were mounted and that in a country like Iceland in October. I hope that there can be a compensation for the costs incurred.

The most straightforward car rental ever. Comms good in the days in advance of trip, shuttle bus driver really friendly and helpful (and played great reggae music), friendly and efficient, fuss-free service efficient, no hidden charges (but the comprehensive insurance is a must for Iceland and gave peace of mind), Renault traffic was perfect for our road trips and good value. Whole experience was ultra convenient and a pleasure. Iceland, as always, is amazing too.