Lava Car Rental Reviews

We were given another model instead of what we reserved. Nevertheless the given car served us well throughout the trip. Car rental company is about 10 minutes drive from airport. The pick up at the KEF is confusing as no signage to show where to wait. When the transport arrived, everyone rushed to it. Those who were there earlier might not able to board first.

I have to say that I found a smart and efficient company, lower prices than the major competitors, airport shuttle that runs continuously, the only thing I experienced was that they assigned me a Nissan Qashqai full optional that had a door that did not close properly, for the rest I honestly feel like recommending this car rental.

Great experience from the start. Good communication via email from booking, good instructions on what to do upon arrival in Iceland. Handy pick up and drop off via shuttle bus. Car was clean and in good condition. Office was busy, extra staff to help with driving bus and checking in/out of cars would be helpful.

Decent car - it was what I booked but had almost bald tires which concerned us whole trip since went up north around ring road. We did have to drive in snow at times, would have been nicer to have newer tires. Had to wait forever to return car and get ride to airport, office completely full of customers overflowing outside. they need to hire help to deal with the morning rush of arrivals and returns. overall experience okay but should have been better considering the price.

We had a great experience with Lava Car Rental. The pick up and drop off at the airport was very quick. So was the check in and return process. The car was very good. Whenever we had any questions before our trip or during our trip, I emailed Lava and they responded very quickly. We had a question while we were in Iceland driving and I emailed and they responded so quickly and they were very helpful. We got the hotspot in the car and it was great. It worked everywhere.

Compagnia di autonoleggio più economica rispetto alle classiche internazionali che si trovano in aeroporto, mette a disposizione navetta con un buco fra le 22 e le 5 se non si acquista il pacchetto assicurativo (tener presente gli orari dei voli). Prezzi competitivi anche per il pacchetto assicurativo. Noi ci siamo trovati molto bene, alcuni si lamentavano che erano in ritardo per il volo e la navetta è arrivata giusta alle 5, se si hanno tempi stretti consiglio di affidarsi a compagnie più costose direttamente in aereoporto.

Enjoyed upgrade new campervan but we couldn't get free shuttle service to the airport unfortunately.

Office is short staffed and the girl at the reception was bit cold for conversation but the other guy was helpful, I git my car 30 mins late than what I booked it for . I had to wait for 25 mins at Aiport to get picked. ODI meeter reading on car was not matching with what I have on aggrement. Car seats were dirty . Car was pretty old and not well maintained and by the time i returned it back it already had service light and add blue light on. I think it was not value for money for me.

Very good 🌟🌟🌟🌟🌟

Purtroppo non posso dare una recensione positiva per questa azienda. All'arrivo abbiamo dovuto chiamare più volte il numero dedicato per prenotare la navetta ed al ritorno abbiamo verificato che il cellulare viene lasciato nell'abitacolo del van a squillare a vuoto. Si risponde solo quando si è pronti a riportare in aeroporto chi ha terminato di consegnare la macchina. Ritirato una Kia sorrento 7 posti ed a metà tragitto si è acceso l'indicatore di basso livello olio motore. Abbiamo dovuto contattare più volte il numero di emergenza perchè non rispondeva nessuno. Per fortuna eravamo in una cittadina dove al supermercato abbiamo trovato l'olio motore da rabboccare. Ci siamo recati in una officina convenzionata con l'azienda Lava dove è stato constatato che la causa era il precedente cambio oilo : tappo e guarnizioni malmesse. La riparazione non era sicura al 100% per cui abbiamo richiesto un cambio auto ottenuto solo dopo minaccia di citarli con avvocato. Si pretendeva di continuare il viaggio con dietro una lattina di olio o tornare noi al Keflavik International Airport distante più di 1000 km per avere un'altro mezzo! Alla fine ci hanno consegnato una Land Cruiser e scontato due giorni di affitto e l'olio da noi acquistato ma se il tutto fosse successo nell'entroterra sotto la neve non saprei proprio cosa sarebbe successo.

El servicio fue estupendo, muy rápido y personalizado. Solo como nota, en las instrucciones debe ser más claro que el área de espera es cerca al estacionamiento principal y donde llegan todos los arrivals. Yo por error fui primero a la salida trasera del aeropuerto, donde se esperan a las otras compañías de rentas de auto. Las unidades estaban en buen estado. Yo elegí esta marca para apoyar al comercio local y estoy más que satisfecho.

Overall, we were disappointed with our experience with Lava Car Rental, particularly given their high ratings. We rented a campervan, and while the van itself was fine the accessories and service provided were unfortunately not adequate. Shuttle - Lava sent us multiple emails letting us know that their shuttle runs every 10 minutes to do pickups at KEF airport. They specifically noted that there was no need to call for the shuttle, it runs continuously. In the end, we waited over 45 minutes for the shuttle, and we did have to call them to send the shuttle. Other companies' shuttles came by 2-3 times while we waited. Campervan: the good - The van provided by Lava met our needs. It was no frills, but drove well and was in good repair. The heater in the van worked, though struggled a bit on the colder nights (outdoor temperatures hovering around -1 C). Sleeping bags provided were also good, and overall the van was comfy for two people. The wifi we purchased for the van worked great - we had service essentially throughout the south coast and it was fast. The van had a plug for electricity at campsites and an adapter that could be plugged into extension cords. These worked well, though at some sites having a longer cable would have provided a lot more flexibility because if you don't arrive early, there's a strong chance you wouldn't get a spot close enough to an outlet to be able to use it. We never had that issue, but also traveled during shoulder season (late Sept) and did have to borrow an extension cord once and swap spots with a fellow camper another time. Campervan: the bad - Unfortunately, the accessories provided with our campervan did not meet our needs or expectations. We were provided with two chairs which were both broken (one you couldn't even sit on and the other had a broken arm rest); a camp stove (which appeared to be broken, took over 40 mins to heat a small pot of water to not even to boiling, and both me and my partner have used this type of stove multiple times before so do not believe it was user error); and a jug for water (which had a crack that had been taped shut and ended up leaking on our belongings). When we notified Lava of the shortcomings of our experience, they were kind enough to provide a refund on the cost of the wifi (~7,500 ISK). They also let us know that if we had called/emailed them during our trip, they would have worked with us to find a solution (e.g., sending us to a store to purchase replacement gear and reimbursing us). Long story short, Lava would not be our choice on our next visit to Iceland; however, the van itself did work well and we appreciated their willingness to work to remedy the problems to the extent possible.

Our experience was great! We did our trip in the second half of September and the camper van R.Kangoo of LAVA was amazing. Even for the slightest detail, the company was really available and responded promptly to our questions. I really recommend!

Like all rental companies in Iceland is far from cheap and the cars are pretty beaten up. All in all I'd give them a perfect score because you can extend your warranty to cover almost anything that could go wrong and, with the usual Icelandic reaction time, they are all very available to aid with any issues that might arise. The car was reliable and the exact model we booked. I would just suggest to invest a little more in the airport transfers: we waited ages both ways.

A family of 4 had a breakdown in underground tunnels in Iceland (3km eachway to get out). Were/still are stuck there for 5hours+, trying to reach Lava car Rental services (note on website they were open). Called the Icelandic road assitance for help, I tried calling Lava no answer, my colleague tried calling no answer. Horrible service and ruined the trip for this family.

Clear communication, everything was clear, great service.

Second time I’ve used Lava Car and again exceptional service. Definitely back to Iceland one day and definitely will be back with Lava!

Easy booking with the website, internet option in the car, shuttles between the airport and the agency, agency opening time, advice and support during the rental period

The whole process on arrival and departure was seamless and well explained. We took out full insurance which was well advised given the nature of the roads. If I could afford to come back to Iceland, I would use Lava again.

Very well made website, great prices, cars in very good condition and recent, Customer service very kind and reactive. Just all good on everything. Nothing to add.