Ordered a T-shirt and received a hat
Ordered a T-shirt and received a hat. Currently been stuck in online chat for 15 minutes, agent has stopped responding.
3.8
Great
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Kitbag has mixed reviews from customers. Customers particularly appreciate quality and fast delivery, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
10/10, glad I decided to give Kitbag a try!
I was nervous about placing an order in light of the negative reviews, and it appears this website has a bunch of duplicates under different urls? Regardless, the customer service was superb (used via chat) and my order arrived from the US to the UK in about a week. Would recommend - very pleased!
Tried to order a T shirt
Tried to order a T shirt. It was wrong image to description to ref number. Brought it to your attention. I sent photos of wring item and the correct item, you offered to resend. It’s taken weeks and the same error has occurred, despite the fact I asked you to check.
No reply customer service
So normally I don't have any issues buying from this store or the other shops from Fanatics, but 2 orders in a row I received shirts that are different then displayed at the content. The first order they really helped me out and accepted there offer. Yet again I received a shirt with similar issues including a number thats has been a little off stitched. After contacted the customer service several times now, and ask them how to fix this, they say "we will look into this" and after that they stop replying me? This not how you treat any customer i've been nothing but friendly, and I think if the customer service not replying it is truly unrespectful!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.kitbag.com
All reviews
100 total • Write a review
Showing 81 - 90 of 96 reviews
LJ
Great service from ordering to…
Great service from ordering to receiving goods . Highly recommend.
Date of experience: April 13, 2025
PG
Superb service
Superb service Product delivered quickly. Quality 100% Value for money was excellent too.
Date of experience: April 13, 2025
R
Rob
US
Excellent - Good quality, fast delivery
Bought two tee shirts. - Claret L and Blue XL. They were identical in size. Called Kitbag who immediately refunded me, including carriage. I ordered a second XL on basis that I couldn't be unlucky twice. It was only marginally bigger than the large but I kept it. (I'll lose some weight) Great shirts, reasonable price, fast delivery and excellent service if there is a problem. Can't really ask for more - but be wary of the size issue ....unless I got two from a bad batch.
Date of experience: April 13, 2025
RJ
Excellent allround…
Easy to order ,kept updated on my order and excellent quality 👍
Date of experience: April 13, 2025
MD
Great items and fast shipping 👍🏻
Great items and fast shipping 👍🏻
Date of experience: April 13, 2025
KW
Ich habe Trikot BVB schon…
Ich habe Trikot BVB schon zurückgeschickt und trotzdem muss ich es bezahlen. Ich hatte das Problem gemeldet und keiner hat es reagiert deswegen finde ich schlecht.
Date of experience: April 13, 2025
SS
Quick delivery and kept me in formed…
Quick delivery and kept me in formed with tracking the order
Date of experience: April 13, 2025
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