Ordered a T-shirt and received a hat
Ordered a T-shirt and received a hat. Currently been stuck in online chat for 15 minutes, agent has stopped responding.
3.8
Great
100 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Kitbag has mixed reviews from customers. Customers particularly appreciate quality and fast delivery, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
10/10, glad I decided to give Kitbag a try!
I was nervous about placing an order in light of the negative reviews, and it appears this website has a bunch of duplicates under different urls? Regardless, the customer service was superb (used via chat) and my order arrived from the US to the UK in about a week. Would recommend - very pleased!
Tried to order a T shirt
Tried to order a T shirt. It was wrong image to description to ref number. Brought it to your attention. I sent photos of wring item and the correct item, you offered to resend. It’s taken weeks and the same error has occurred, despite the fact I asked you to check.
No reply customer service
So normally I don't have any issues buying from this store or the other shops from Fanatics, but 2 orders in a row I received shirts that are different then displayed at the content. The first order they really helped me out and accepted there offer. Yet again I received a shirt with similar issues including a number thats has been a little off stitched. After contacted the customer service several times now, and ask them how to fix this, they say "we will look into this" and after that they stop replying me? This not how you treat any customer i've been nothing but friendly, and I think if the customer service not replying it is truly unrespectful!
Company details
Information provided by various external sources
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Contact info
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Website
www.kitbag.com
All reviews
100 total • Write a review
Showing 71 - 80 of 96 reviews
MP
Parfait
Parfait! Je ne connaissais pas ce site alors, j’avoue avoir eu des craintes, c’est pour cela que j’avais payé par Paypal au cas où. Tout s’est parfaitement bien passé. Je reçois un mail pour le suivi, et la livraison s’effectue en temps et en heure. Merci
Date of experience: April 13, 2025
SH
Arsenal t shirt
It was very good quality and reasonably priced. Delivery was excellent
Date of experience: April 13, 2025
J
Jimmy
US
Awful experience
Awful experience. Kitbag sent the wrong order, when I tried to contact them they ignored my messages and then reported their policy didn’t allow for an exchange, despite them sending me the wrong order. Would never use again. Paid more elsewhere to get my son’s football kit on time and as ordered.
Date of experience: April 13, 2025
JK
I need a replacement Portugal strip for…
I need a replacement Portugal strip for my grandson as the one I had bought in Portugal was too small and they would not replace it. I found kitbag online and they delivered on excellent timescale reducing the disappointment for my 6 year old grandson. Thank you
Date of experience: April 13, 2025
NL
ein sehr gutes Produkt
ein sehr gutes Produkt schnelle Lieferung
Date of experience: April 13, 2025
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